Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mathew Gomez

Miami,FL

Summary

Highly skilled professional, well-versed in sales, guest services and operations. Able to successfully build relationships with customers to increase likelihood of repeat business and establish personal connections with the guests.

Motivated employee with multiple years of experience successfully serving customers in high volume atmosphere.

Numerous accolades have been received to recognize accomplishments and level of service provided.

Overview

7
7
years of professional experience

Work History

Sales and Service Supervisor

AvalonBay
12.2022 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Surpassed monthly sales goals through innovative sales techniques.
  • Helped sales teams in two brand new communities to complete sales and finalize process.

Community Consultant

AvalonBay
05.2020 - 12.2022
  • Proudly completed a lease-up community of 350 apartments in a 10 month span.
  • Engage with tenants to effectively build rapport and lasting relationships.
  • Evaluated and recommend changes in rental pricing strategies to remain competitive in market.
  • Communicate regularly with tenant to achieve satisfaction with facility and services.
  • Handle tenant complaints promptly and appropriately, calling in maintenance and other support services as needed.



Manager

Tap 42
12.2019 - 03.2020
  • Managed day-to-day operations, including supervision and assignment delegation
  • Lead employee performance reviews and discussed improvement strategies with each team member

Assistant General Manager

W South Beach Residences
02.2019 - 12.2019
  • Consulted with managers to organize special events and promotions to bring in new customers
  • Resolved problems promptly and effectively to elevate customer approval
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
  • Strategized long-term business needs while generating guest relations feedback for process improvements

Manager

W South Beach
07.2017 - 02.2019
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Evaluated employees’ strengths and assigned tasks based upon experience and training
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants
  • Performed and completed task such as schedules , payroll and invoicing

Education

High School Diploma -

Miami Sunset Senior High School
Miami, FL

Skills

  • Verbal and written communication
  • Moderate in Spanish
  • Operations management
  • Staff management
  • Sales and marketing
  • Budgeting
  • Sales Reporting
  • Account Management
  • Market Research
  • Lead Generation

Accomplishments

  • Voted Community consultant of the year for AACY 2022
  • Named “Talent of the Month” as a server for the month of July 2016.
  • Named “TC (Manager) of the Month” in the month of December 2018
  • Numerous letters of recognition from guests and peers

Timeline

Sales and Service Supervisor

AvalonBay
12.2022 - Current

Community Consultant

AvalonBay
05.2020 - 12.2022

Manager

Tap 42
12.2019 - 03.2020

Assistant General Manager

W South Beach Residences
02.2019 - 12.2019

Manager

W South Beach
07.2017 - 02.2019

High School Diploma -

Miami Sunset Senior High School

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Mathew Gomez