Melody Ballard
Saginaw,MI
Summary
Seasoned Outlet Supervisor with significant background managing retail outlets. Skilled in overseeing daily operations, ensuring optimal customer service, and maintaining high standards of store presentation. Demonstrated success in team leadership, inventory management, and boosting sales performance. Committed to creating positive shopping experiences for customers while driving outlet growth and profitability.
Overview
16
16
years of professional experience
Work History
Outlet Supervisor, Food and Beverage
The H Hotel
Midland , MI
12.2014 - 11.2024
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Trained, managed and motivated employees to promote professional skill development.
- Ensured compliance with all safety regulations and company policies.
- Completed opening and closing duties.
- Cash handling, daily counting of cash drawers and maintaining a bank through accounting.
- Resolving service issues and providing guest service in a high volume restaurant.
Bartender
Beef O Brady's
Saginaw, MI
01.2014 - 11.2014
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
- Managed accurate bar tabs and processed cash and credit card transactions.
Server
Taos Ski Valley , Martini Tree
Taos, NM
01.2009 - 12.2013
- Greeted customers, answered questions and recommended specials to increase profits.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed guests of local attractions and amenities available at the ski resort and town.
Education
Some College (No Degree) - General Studies
Delta College
Bay City, MIAssociate of Applied Science - Nursing
Central New Mexico Community College
Albuquerque, NMSkills
- Customer satisfaction
- Stock replenishment
- Revenue development
- Cash control
- Store operations
- Policy enforcement
- Sales promotion
Timeline
Outlet Supervisor, Food and Beverage
The H Hotel
12.2014 - 11.2024
Bartender
Beef O Brady's
01.2014 - 11.2014
Server
Taos Ski Valley , Martini Tree
01.2009 - 12.2013
Some College (No Degree) - General Studies
Delta College
Associate of Applied Science - Nursing
Central New Mexico Community College