Melody Bird
Waitress And Bartending
Alpena,MI
Summary
Dynamic hospitality professional with extensive experience at Tree Tops Resort, excelling in customer service and guest relations. Proven ability to enhance customer satisfaction through attentive service and effective complaint resolution. Skilled in multitasking and accurate money handling, consistently maintaining high service standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Waitress and Bartending
Tree Tops Resort
11.2022 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Manger and Waitress
Big Boy Restaurant
05.2019 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manger, Bartender and Waitress
Driftwood Bar and Grill
09.2009 - 10.2019
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate in Business Management - Business Management
Alpena Community College
Alpena, United States 05.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Safe food handling
Hospitality service expertise
Cleanliness
Strong multitasking
Decision-making
Handling complaints
Upselling techniques
Attention to detail
Complex Problem-solving
Sales techniques
Accurate money handling
Relationship management
Timeline
Waitress and Bartending
Tree Tops Resort
11.2022 - Current
Manger and Waitress
Big Boy Restaurant
05.2019 - 11.2022
Manger, Bartender and Waitress
Driftwood Bar and Grill
09.2009 - 10.2019
Associate in Business Management - Business Management
Alpena Community College
05.2001 -
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