Melody Brewer
Rockwall,TX
Summary
A passionate experienced professional seeking to continue a career in the airline industry and become a trusted addition/COHEART to Southwest Airlines. Having a sincere heart of service and being the calm in a storm or the comfort when most needed has remained the most rewarding and memorable moments of my career.
Overview
39
39
years of professional experience
Work History
Breakfast Host/Chef
Lodging Host Hotel Corporation/Hyatt Place
Rockwall, Texas
11.2025 - Current
- Greet guests and provide hospitality to ensure a pleasant inviting guest experience
- Coordinate with kitchen staff as an essential team member for efficiency of operation
- Maintain a clean and safe environment to comply with all safety guidelines
- Prepare buffet selections and replenish as needed
Sales Associate Team Member
Kirkland's Home
Rockwall, Texas
10.2025 - Current
- Greet customers and provide exceptional customer service
- Collaborated with team members to consistently meet daily sales goals
- Merchandise displays and replenish inventory
- Maintain a clean and safe environment
- Complete sales transactions and process online orders
Funeral Sales Representative
Rest Haven Funeral Home
Rockwall, Texas
07.2023 - 11.2023
- Assisted families in funeral services and merchandise selection
- Coordinated arrangements for memorial services and visitations with clients
- Educated clients on pre-need planning options and benefits available
- Maintained records of client interactions and service agreements
- Collaborated with team members to ensure seamless service delivery
- Provided compassionate support to grieving families during challenging times
Flight Attendant
Delta Airlines
Atlanta, GA
11.1987 - 08.2020
- Provided legendary hospitality and customer service with professionalism and friendly composure while remaining situationally aware of safety and regulations
- Accessed customer needs and applied diplomacy and discernment to understand passenger concerns/conflict resolution
- Multitasking in time sensitive environment applying time management and professionalism
- Served as main cabin crew member and onboard flight leader coordinating onboard service guidelines and safety regulations
- Maintain and proper use of all emergency equipment and remained current in evacuation drills
- Prepared aircraft for takeoff and landing with safety demonstrations, securing cabin and galley, closed bins, luggage stowage and car seat and exit row compliance
- Administer proper actions in medical and onboard emergencies with documentation
- Collaborated on achieving JD Power Airline awards
- Chairman's Club Nominee
Education
General Studies
University of Texas at Austin
05.1985
Skills
- Professional Hospitality and Customer Service
- Excellent Communication Skills/Conflict Resolution
- Time Management and Multitasking
- Emergency Training/Evacuation and First Aid
- Federal Aviation Regulation Compliance
Additional Information
- Certifications and Licenses , Real Estate License
Timeline
Breakfast Host/Chef
Lodging Host Hotel Corporation/Hyatt Place
11.2025 - Current
Sales Associate Team Member
Kirkland's Home
10.2025 - Current
Funeral Sales Representative
Rest Haven Funeral Home
07.2023 - 11.2023
Flight Attendant
Delta Airlines
11.1987 - 08.2020
General Studies
University of Texas at Austin