Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer
Melody Brown

Melody Brown

Los Angeles,CA

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Focused on using effective recruitment strategies and candidate pipelines to meet employment needs. Leverages traditional and online methods to bring in top talent.

Overview

11
11
years of professional experience

Work History

Travel Nurse Recruiter

Stability HealthCare
11.2021 - 08.2023
  • Successfully placed over 25 candidates within tight timelines, exceeding client expectations
  • Implemented innovative sourcing strategies, resulting in 30% increase in qualified candidate pool
  • Developed strong relationships with clients through regular communication and efficient problem-solving
  • Managed applicant tracking system, ensuring accurate data entry and timely communication with candidates
  • Collaborated with recruitment team to streamline recruitment processes, reducing time-to-hire by 10%
  • Able to identify exceptional candidates and build strong relationships with both healthcare providers and job seekers.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations

Senior Customer Success Technical Support

Futuredontics
10.2015 - 03.2021
  • Setup software and install Patient Activator, and Social Media campaigns for customers via remote access
  • Counseling dental practices regarding online and social marketing opportunities
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems
  • Evaluated system potential by testing compatibility of new programs with existing programs
  • Gathered pertinent data, identified and evaluated options and recommended effective course of action to solve the issue
  • Configured hardware, devices, and software to set up work stations for employees
  • Diagnosed and troubleshot hardware, software, and network issues
  • Configured and tested new software and hardware
  • Installed and configured operating systems and applications
  • Responded to customer inquiries and provided technical assistance over the phone

Senior Retention Specialist

Payment Systems
03.2012 - 07.2015
  • Primarily focused on saving and reactivating suspended accounts, reducing the number of accounts with collections, addressing escalated member interactions and providing coaching to junior members of the CS team
  • Manage all activities associated with customer retention beginning at the point when a member requests termination of services
  • Proactively identify potential issues and resolve them using creative problem-solving skills and diplomatic conflict resolutions.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results
  • Reported issues and recognized development areas to eliminate repeat occurrences
  • Supported agents in improving service standards for optimized customer satisfaction

Education

Associate of Science - Psychology

West Los Angeles College
Culver City, CA
06.2025

Skills

  • Candidate Pipeline Management
  • Salesforce Expertise
  • Pre-Screening Candidates
  • Partnership Development
  • Project Management
  • Job Description Development
  • Candidate Sourcing
  • Candidate and Client Relations
  • Software installation
  • Account management
  • B2B sales
  • Database Management

Timeline

Travel Nurse Recruiter

Stability HealthCare
11.2021 - 08.2023

Senior Customer Success Technical Support

Futuredontics
10.2015 - 03.2021

Senior Retention Specialist

Payment Systems
03.2012 - 07.2015

Associate of Science - Psychology

West Los Angeles College

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Melody Brown