Melody Burr
Dora,AL
Summary
Customer Success professional with a strong focus on team collaboration and achieving customer satisfaction. Excelled in fostering a positive attitude along with positive customer experiences. Reliable and adaptable, meeting changing needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Success Representative
EBSCO
07.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs to enhance product knowledge and customer service skills.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Property Manager
Morrow Realty Co.
02.2022 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Sales Associate
Deb's Boutique
11.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
Medical Technician
Body Oasis
12.2020 - 08.2021
- Delivered exceptional customer service, addressing concerns promptly and professionally.
- Maintained a relaxing atmosphere throughout the spa facility, ensuring client comfort at all times.
- Fostered friendly, warm, and exceptional customer experience.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Hairstylist
Revival Salon
12.2016 - 12.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Answered phone calls and emails to schedule client appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
Education
Classic City High School
Athens, GASkills
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Call center experience
- Product knowledge
- Active listening
Timeline
Customer Success Representative
EBSCO
07.2022 - Current
Property Manager
Morrow Realty Co.
02.2022 - 06.2022
Sales Associate
Deb's Boutique
11.2021 - 02.2022
Medical Technician
Body Oasis
12.2020 - 08.2021
Hairstylist
Revival Salon
12.2016 - 12.2020
Classic City High School
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