Melody Castro
Frisco,US
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments. Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess Seasonal
Cracker Barrel
Grapevine, TX
11.2024 - Current
- Assisted with setting up banquet rooms for special events.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Adhered to all safety regulations set forth by the restaurant management team.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Collected reservation information and communicated updates to guests via mobile device or in-person.
Housekeeper
OU Housing And Food Services
Norman, OK
10.2024 - 12.2024
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Followed safety procedures when handling hazardous materials.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Used cleaning chemicals following proper guidelines.
- Communicated with maintenance team on damages to repair.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Swept and damp-mopped private stairways and hallways.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
BARISTA TRAINER
Starbucks
Frisco, TEXAS
12.2021 - 07.2024
- Evaluated course instructors and provided individualized referrals for continued skills development
- Designed interactive learning modules using multimedia tools such as videos, audio recordings and online quizzes
- Organized and directed orientation and onboarding sessions for employees and customers
- Welcomed customers and answered questions regarding menu items and preparation methods
- Worked with coworkers to complete tasks
- Responded quickly to meet customer needs and resolve problems
- Performed general maintenance and repair
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge
Education
Bachelor of Science - Nursing
University of Oklahoma
Norman, OK, US05.2028
HIGH SCHOOL DIPLOMA -
Memorial High School
Frisco, Texas05.2024
Skills
- Health codes compliance
- Employee Performance Management
- Sales proficiency
- Leadership experience
- Multitasking
- Adaptive and creative
- Front-of-house display creation
- Dining room management
- High volume dining
- Dining customer service
- Food inspection
- Dining crew workflow optimization
- Efficient seating
- Social perceptiveness
- Table bussing
- Team collaboration
- Greeting guests
- Cleanliness and hygiene
- Safe food handling
Certification
Food Handling
Timeline
Restaurant Hostess Seasonal
Cracker Barrel
11.2024 - Current
Housekeeper
OU Housing And Food Services
10.2024 - 12.2024
BARISTA TRAINER
Starbucks
12.2021 - 07.2024
Bachelor of Science - Nursing
University of Oklahoma
HIGH SCHOOL DIPLOMA -
Memorial High School
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