Melody Chenot
Dothan,AL
Summary
Accomplished Barista Trainer at Starbucks and Pet Care Specialist at PetSmart, I excel in leadership and animal care, enhancing team performance and customer satisfaction. Dedicated to providing memorable experiences to build a loyal customer base.
Overview
6
6
years of professional experience
Work History
Barista Trainer
Starbucks
03.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
Pet Care Specialist
PetSmart Charities
03.2019 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
Education
High School Diploma -
Island Coast
Cape Coral, FL06.2016
Skills
- Leadership experience
- Health and safety compliance
- Cleanliness standards
- Aquatic pet care
- Animal handling expertise
- Pet First Aid Knowledge
- Patient Monitoring
- Team Communication
- Physical Examinations
- Team Leadership
- Verbal and written communication
- Time Management
- Complex Problem-Solving
Timeline
Barista Trainer
Starbucks
03.2022 - Current
Pet Care Specialist
PetSmart Charities
03.2019 - 02.2022
High School Diploma -
Island Coast
Similar Profiles
Kenia HernandezKenia Hernandez
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Maria CruzMaria Cruz
Barista at StarbucksBarista at Starbucks
Marilyn GarciaMarilyn Garcia
Barista at StarbucksBarista at Starbucks
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Trent ScarbroughTrent Scarbrough
Aircraft Engine Technician at Pratt & WhitneyAircraft Engine Technician at Pratt & Whitney