Melody Dyer
Virginia Beach,Virginia
Summary
A dynamic, results-oriented General Manager and Sales/Marketing Professional offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills and positive attitude both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees.
Overview
5
5
years of professional experience
Work History
General Manager
Kelly’s Tavern
02.2022 - Current
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Problem-solving skills for unexpected circumstances, such as staffing shortages or unhappy customers
- Financial knowledge to manage the budget effectively and keep the restaurant profitable.
Assistant General Manager
Kelly’s Tavern
04.2021 - 02.2022
- Recruiting, hiring and training all restaurant staff, including servers and hosts
- Handling customer complaints
- Scheduling employees to ensure shifts have proper coverage
- Customer service and interpersonal skills to create positive relationships.
Server/Bartender
Kelly’s Tavern
03.2019 - 04.2021
- Mixed and served beverages to 2000+ weekly customers
- Ensured a clean working environment for customers as well as other employees
- Performed all end of day duties including tallying up and verifying all cash and credit card transactions
- Successfully trained all new bar staff.
Education
Frank W. Cox High School
05.2018
Skills
- Excellent communication skills
- Problem solving and conflict management
- Multitasking skills
- Positive attitude
- Attention to detail
- Team Player
Timeline
General Manager
Kelly’s Tavern
02.2022 - Current
Assistant General Manager
Kelly’s Tavern
04.2021 - 02.2022
Server/Bartender
Kelly’s Tavern
03.2019 - 04.2021
Frank W. Cox High School
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