Melody M. Chronister
Imperial,CA
Summary
Collaborative leader with 11 years of IT experience with emphasis an in student information systems and database administration dedicated to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Interim Director of Application Services
Imperial Valley College
11.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Established continuous one-on-one and group meetings with staff to ensure our team supports the District's project management processes.
- Worked with the team and the campus to implement Ellucian's Banner 9 self-service modules, including functional user meetings, QA testing, and training.
- Interacted well with clients and vendors to build connections and nurture relationships.
- Consolidated existing vendor contracts while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Sr. Systems Analyst/Programmer
Imperial Community College District
02.2021 - 11.2023
- Provide support in analyzing system data and information; determine data integrity, test data accuracy and reliability, identify and resolve the data integrity issues
- Developed and implemented programs and database level language scripts using Oracle and SQL to extract institution data
- Wrote and maintained end user documentation to support programs and operational/business procedures, instructed ERP system end users on the proper operation of systems
- Develop and maintain a system that processes millions of transactions per month by using C and PL/SQL in a Linux environment to achieve a cost-effective business
- Designed and implemented custom applications for data analysis functions and reports, reduced manual data entry, increased data accuracy, and standardized systems across the organization
- Lead the expansion of district operations by providing innovative solutions, resulting in the automation of previously manual steps and increasing efficiency
- Developed project management process to standardize the management of all projects across the business by interviewing stakeholders, writing a detailed process, and training staff in the new system.
- Provided client support on system operation and troubleshooting.
Adjunct Faculty
Columbia College
04.2018 - 04.2022
- Instruct advanced-level courses within the Business Administration Baccalaureate program, specializing in Management Information Systems, Project Management, and Business Human Relations
- Employ a tech-integrated approach, utilizing both traditional and hybrid methods to deliver effective learning experiences for students
- Develop and administer technically enriched curriculum, integrating up-to-date industry practices and technological advancements to enhance practical skills and knowledge
- Foster an interactive classroom setting, stimulating analytical thinking and technology-driven discussions among students
- Implement inventive evaluation techniques to assess technical proficiencies, supplying timely evaluations and direction for continual enhancement.
Business Analyst
Imperial Community College District
07.2018 - 02.2021
- Collaborated with the area administrators, functional leads, and IT staff to identify, recommend, and implement technology solutions to improve the delivery of services to students, faculty, and staff, through expansion of existing systems and the use of third-party systems and applications
- Responsible for assisting and leading the updates and changes in the student success web pages;
- Analyzed current systems and their associated data flows to implement integration/interfacing of systems with the ERP system, which was completed by creating and delivering system and data flow diagrams
- Manage third-party applications to streamline data collection and analysis processes, resulting in reduced lead times and increased customer satisfaction.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Adjunct Faculty
Imperial Community College District
01.2013 - 06.2018
- Deliver comprehensive instruction in, Office courses spanning from introductory to advanced levels, both through in-person sessions and online platforms
- Design, enhance, and adapt curriculum content, integrating various distance education supplements to cater to diverse learning environments
- Spearhead the development and customization of course materials for optimal engagement and knowledge retention
- Successfully secure approval for the conversion of 7 distinct courses into online formats, expanding accessibility and flexibility for students
- Employ innovative teaching methodologies to facilitate effective comprehension of Web Development Programming concepts
- Actively participate in refining and updating course content to align with evolving industry trends and technological advancements.
Academic Systems Specialist
Imperial Community College District
01.2012 - 06.2018
- Execute diverse and intricate responsibilities to optimize Academic Services operations
- Prepare, update, and manage specialized information within designated functional area
- Coordinate, develop, and revise schedules to align with student demand and budget forecasts
- Engage in frequent meetings with administrators and department chairpersons for effective course planning
- Offer technical and budgetary assistance to enhance the Distance Education program
- Generate and submit MIS reports; contribute to the preparation of the 320 report for apportionment accounting.
- Collected data on process control statistics to discover potential improvements to process capabilities.
Admissions and Records Technician
Imperial Community College District
01.2008 - 12.2011
- Provide guidance to students on matters related to admissions and records, offering essential information and support throughout the process
- Manage and organize student records, ensuring accuracy, confidentiality, and compliance with institutional policies
- Execute enrollment verifications and transcript requests, catering to financial and housing necessities
- Fulfill reception responsibilities, creating a welcoming and helpful environment for visitors and inquiries.
- Adhered to established procedures for handling sensitive and classified documents.
Accounts Receivable Team Leader
AMN Healthcare
04.2004 - 12.2007
- Lead and oversee the Accounts Receivable team, ensuring efficient financial operations
- Act as the backup for the Payroll Analyst Super User, proficiently transmitting payroll for 5000+ employees
- Coordinate cross-border communication with global offices to verify account precision
- Collaborate across departments and with management to establish charges, credits, and accurate accounting
- Conduct meticulous audits and seamless payroll record imports into accounting software
- Perform thorough account reconciliations ahead of invoicing processes
- Skillfully negotiate payment arrangements with both external and internal clientele
- Provide top-notch customer service to internal and external stakeholders
- Expertly operate PeopleSoft and Great Plains, leveraging advanced payroll and accounting systems.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Payroll & Accounting Customer Service Specialist
AMN Healthcare
12.2003 - 04.2004
- Communicated efficiently via telephone and email, addressing payroll and accounting inquiries from contracted registered nurses and therapists
- Collaborated seamlessly with 13-25 designated recruiters across AMN locations globally to ensure full compliance and enhance client satisfaction
- Promoted to a leadership position for exceptional performance in fostering compliance and client/customer contentment.
Leader and Benefits Coordinator
AMN Healthcare
12.2002 - 12.2003
- Managed and administered the company's 401(k) program, overseeing a membership base of 2000+ participants
- Actively participated in company-sponsored 401(k) seminars, focusing on investment options and related topics
- Processed insurance reimbursements for clients, ensuring accuracy and timely execution
- Progressed to a Specialist role in recognition of exceptional performance and contributions.
Switchboard Operator
AMN Healthcare
11.2001 - 12.2002
- Fielded over 100 incoming calls daily, skillfully routing them to respective departments
- Recognized for performance excellence and promoted to Coordinator role.
Education
Master of Arts - Business Administration
Baker Center for Graduate Studies
Flint, MI6.2015
Bachelor of Science - Interdisciplinary Studies: Public Agency Management
Northern Arizona University
Yuma, AZ8.2012
Associate of Arts - Behavioral Science And Social Science
Imperial Valley College
Imperial, CA06.2009
No Degree - Social Science, mathematics coursework
San Diego Community College District
San Diego, CA12.2005
Programming and Digital Design Coursework - undefined
Palomar Community College
San Marcos, CA1.2002
Human Behavior / Conflict Resolution Coursework - undefined
Remington College
San Diego, CA10.2001
Skills
- Programming Languages
- Operating Systems
- Database Administration
- API Configuration
- Administrative Systems
- Student Information Systems
- Research and Analysis
- Enterprise Platform Administration
- Course Management System Administration
- Full-Stack Development & Media
Professional Committee Affiliations
- Chair, Super Banner Users Group, 2024-Present
- Chair, Imperial Valley College, Fiscal and Facilities Committee, 2014-2024
- Co-Chair, Imperial Valley College, Distance Education Committee, 2013-Present
- Member, Imperial Valley College, Master Joint Education Plan Task Force – 2020-Present
- Co-Chair, Imperial Valley College, Student Financial Wellness, 2022-2024
- Technical Lead, Imperial Valley College, Guided Pathways STEM Task Force – 2018-2023
- Member, Imperial Valley College, Enrollment Management Task Force, 2013-2022
- Chair/Vice-Chair, Imperial Valley College, College Council, 2012-2021
- Clerk, Distance Education Coordinators Organization, CCC Chancellor’s Office, 2016-2018
- Member, Imperial Valley College, Canvas Transition Team, 2015-2020
- Author, Imperial Valley College, Business and Finance Accreditation Report Team, 2013-2015
- Researcher, Imperial County Adult Education Consortium, 2014-15
- Member, Imperial Valley College, Student Equity Task Force, 2014
- Member, Imperial Valley College, Strategic Transition Action Response Team, 2012-13
Certification
Leadership and Management
- NASFAA Leadership Summit: Financial Aid Administration, NASFAA, 2024
- The Five Practices of Exemplary Leadership, iLead, 2023
- Management Essentials, Five Behaviors, Ken Blanchard, 2023
- ADM002 Taking the Next Step, ACCCA, 2023
- ADM001 So You Want to be an Administrator, ACCCA, 2021
- Classified Leadership Institute, Classified Senate, 2018
- Situational Leadership, Ken Blanchard, 2005
Diversity, Equity, and Inclusion
- True Colors Assessment Through a DEI Lens, True Consulting, 2023
- Equity Institute, 3CSN, 2023
- Generational Diversity in the Workplace, IVC, 2017
Technical Proficiency
- Oracle Cloud Infrastructure (OCI) Certification Training, K21 Academy, 2021
- Operating Systems: Becoming a Power User, Google by Coursera, 2023
- Ellucian Page Builder, Strata Information Group, 2023
- The Bits and Bytes of Computer Networking, Google by Coursera, 2023
- Technical Support Fundamentals, Google by Coursera, 2023
- Oracle Autonomous Database Administration, Oracle, 2023
Enrollment and Data Management
- NASFAA Leadership Summit: Enrollment Management, NASFAA, 2023
- NASFAA Leadership Summit: Data Compliance, NASFAA, 2022
- Enrollment Management Training for Administrators, Pam Deegan, 2022
Educational Technology
- Peer Online Course Review (POCR), @ONE, 2018
- Building Online Community with Social Media, @ONE, 2015
- Designing Effective Online Assessments, @ONE, 2015
- Introduction to Teaching with Canvas, @ONE, 2015
- Introduction to Teaching with Blackboard 9.1, @ONE, 2014
- Introduction to Online Teaching and Learning, @ONE, 2014
Finance, Legal and Compliance
- Purchasing, Fixed Assets, Inventory Control, and Procurement Regulations, Dannis Woliver Kelley, 2022
- Sexual Harassment Avoidance AB 1825/1661 Training, Best Best & Krieger LLP, 2022
- CTA Essentials for Bargaining Training Program, UCLA, 2015
- Collecting Accounts Receivable, AMN Healthcare, 2007
Accomplishments
- Banner Student/Financial Aid Speaker/Presenter, Strata Information Group, 2021
- Starfish Speaker/Presenter, Using the data exporting tool to combine data sources for business intelligence, EAB, 2020
- California Community College Starfish Technical User Group, 2019-Present
- CCC MyPath State-wide Speaker, CCC Tech Center, 2018
- Web/Graphic/Video Developer and Technical Admin, Calvary Chapel – 2018-Present
- Higher Education District H-6 Representative, CTA State Council, 2016-2017
- Treasurer & Membership Chair, Part-Time Faculty Assn
- NEA/CTA/CCA, 2015-2016
Formal Recognition
- Classified State Employee of the Year, 2020
- Imperial Valley College Classified Employee of the Year, 2020
- Region X Online Transition Campus Leader, SDSU CC Leaders Alumni Group, 2020
- Certificate of Recognition, SDSU Alumni Chapter of Community College Leaders, 2014
- Outstanding Customer Service Award, AMN Healthcare, 2003
- Most Outstanding Rookie Award, AMN Healthcare, 2002
Affiliations
- Ellucian and the California Promise Grant Integration Beta Team, 2023
- Ellucian E-Live Facilitator on the integration of Ocelot’s Artificial Intelligence platform with Ellucian products, 2023
- Chief Information Systems Officer Association Conference, Utilizing TeamDynamix to manage technology projects and service requests, 2023
- Starfish California Community College User Group Summit Facilitator, leveraging technology to combat enrollment fraud, 2022
- Member, Association of California Community College Administrators, 2022
- Member and Clerk, Board of Directors of Metropolitan Community Church, San Diego, 2005-2007
Timeline
Interim Director of Application Services
Imperial Valley College
11.2023 - Current
Sr. Systems Analyst/Programmer
Imperial Community College District
02.2021 - 11.2023
Business Analyst
Imperial Community College District
07.2018 - 02.2021
Adjunct Faculty
Columbia College
04.2018 - 04.2022
Adjunct Faculty
Imperial Community College District
01.2013 - 06.2018
Academic Systems Specialist
Imperial Community College District
01.2012 - 06.2018
Admissions and Records Technician
Imperial Community College District
01.2008 - 12.2011
Accounts Receivable Team Leader
AMN Healthcare
04.2004 - 12.2007
Payroll & Accounting Customer Service Specialist
AMN Healthcare
12.2003 - 04.2004
Leader and Benefits Coordinator
AMN Healthcare
12.2002 - 12.2003
Switchboard Operator
AMN Healthcare
11.2001 - 12.2002
Master of Arts - Business Administration
Baker Center for Graduate Studies
Bachelor of Science - Interdisciplinary Studies: Public Agency Management
Northern Arizona University
Associate of Arts - Behavioral Science And Social Science
Imperial Valley College
No Degree - Social Science, mathematics coursework
San Diego Community College District
Programming and Digital Design Coursework - undefined
Palomar Community College
Human Behavior / Conflict Resolution Coursework - undefined
Remington College
Leadership and Management
- NASFAA Leadership Summit: Financial Aid Administration, NASFAA, 2024
- The Five Practices of Exemplary Leadership, iLead, 2023
- Management Essentials, Five Behaviors, Ken Blanchard, 2023
- ADM002 Taking the Next Step, ACCCA, 2023
- ADM001 So You Want to be an Administrator, ACCCA, 2021
- Classified Leadership Institute, Classified Senate, 2018
- Situational Leadership, Ken Blanchard, 2005
Diversity, Equity, and Inclusion
- True Colors Assessment Through a DEI Lens, True Consulting, 2023
- Equity Institute, 3CSN, 2023
- Generational Diversity in the Workplace, IVC, 2017
Technical Proficiency
- Oracle Cloud Infrastructure (OCI) Certification Training, K21 Academy, 2021
- Operating Systems: Becoming a Power User, Google by Coursera, 2023
- Ellucian Page Builder, Strata Information Group, 2023
- The Bits and Bytes of Computer Networking, Google by Coursera, 2023
- Technical Support Fundamentals, Google by Coursera, 2023
- Oracle Autonomous Database Administration, Oracle, 2023
Enrollment and Data Management
- NASFAA Leadership Summit: Enrollment Management, NASFAA, 2023
- NASFAA Leadership Summit: Data Compliance, NASFAA, 2022
- Enrollment Management Training for Administrators, Pam Deegan, 2022
Educational Technology
- Peer Online Course Review (POCR), @ONE, 2018
- Building Online Community with Social Media, @ONE, 2015
- Designing Effective Online Assessments, @ONE, 2015
- Introduction to Teaching with Canvas, @ONE, 2015
- Introduction to Teaching with Blackboard 9.1, @ONE, 2014
- Introduction to Online Teaching and Learning, @ONE, 2014
Finance, Legal and Compliance
- Purchasing, Fixed Assets, Inventory Control, and Procurement Regulations, Dannis Woliver Kelley, 2022
- Sexual Harassment Avoidance AB 1825/1661 Training, Best Best & Krieger LLP, 2022
- CTA Essentials for Bargaining Training Program, UCLA, 2015
- Collecting Accounts Receivable, AMN Healthcare, 2007
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