Melody Clemmer
Spotsylvania,VA
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of positive customer experience. Provides training, set goals and obtains positive feedback. Excellent interpersonal and communication. Big picture focus with the vision to succeed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Lead, Member Care Representative
Tranzact Insurance Solutions
06.2014 - Current
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
Practical Nursing
Clover Park Technical College
Lakewood, WA05.2001
Skills
- Performance monitoring
- Production Monitoring
- Performance Improvement
- Coaching and Mentoring
- Key Performance Indicators
- Customer Focus
- Team Supervision
- Flexible Schedule
- Team motivation
- Sales expertise
- Staff Training
Accomplishments
- Supervised team of 33 Member Care Representatives during AEP 2023
Certification
- Basic Formulas and Functions in Microsoft Excel, Coursera
- Medical Terminology, Coursera
Timeline
Team Lead, Member Care Representative
Tranzact Insurance Solutions
06.2014 - Current
Practical Nursing
Clover Park Technical College