MELODY Coleman
Dallas
Summary
Results-driven Service coordinator with a proven track record in coordinating and managing service operations. Skilled in scheduling and dispatching personnel, managing inventory, and ensuring optimal performance and customer satisfaction. Exceptional communication skills facilitate effective solutions. Strong organizational, problem-solving, and communication skills contribute to delivering high-quality service and exceeding customer expectations.
Overview
9
9
years of professional experience
Work History
Senior Service Coordinator
Sub Zero Commercial Air Conditioning Company
10.2023 - Current
- Provided leadership, guidance and support to staff members.
- Communicated with clients and service providers to provide updates on work progress.
- Streamlined internal workflows through the implementation of automated tools, resulting in reduced manual intervention and increased efficiency levels within the department.
- Developed and maintained long-term client relationships through exceptional service and proactive problemsolving.
- Increased customer satisfaction by promptly addressing concerns, resolving issues, and providing tailored solutions.
- Ensured timely invoicing for services rendered, contributing to improved cash flow management within the organization.
- Identified potential revenue-generating opportunities through careful analysis of client needs and market trends, leading to business growth opportunities.
Virtual Receptionist
The Center Point
10.2021 - Current
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
FACILITY MANAGER
Inclusions Specialized Services
09.2019 - 08.2021
- Oversee Consumer medication management
- Manages and controls the day-to-day operations of the facility
- Works directly with doctors and medical health care specialists
- Checked employee appearance and activities regularly to uphold operational standards
- Supervised staff, including development of team leaders to improve team management
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
FACILITY MANAGER
Anka Behavior Health
09.2015 - 08.2017
- Provided supervision and support for each client and meeting goals in their individualized program plan
- Maintains daily log, and data reports, and mandated reporting requirements (SIRs) Incident Reports
- Managed staff and overseen the daily operations for the facility
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
Education
NC, Adult Residential Facility CertificateCommunity Care Licensing Division -
Morrisville, Long Beach, CaliforniaMedical Technical Diploma - Medical Assisting Diploma
Illinois School of Health Careers
Chicago, IL10.2008
Associate of Arts - Sociology
Chicago State University
Chicago, IL05.2006
GED -
Normal High School
Normal Il05.1999
Skills
- Staff Training and Development
- Telephone communication
- Team Leadership
- Problem-Solving
- Time Management
- Attention to Detail
- Excellent Communication
- Effective Communication
- Public relations
- Staff Training
- Adaptability
- Human Resources
Timeline
Senior Service Coordinator
Sub Zero Commercial Air Conditioning Company
10.2023 - Current
Virtual Receptionist
The Center Point
10.2021 - Current
FACILITY MANAGER
Inclusions Specialized Services
09.2019 - 08.2021
FACILITY MANAGER
Anka Behavior Health
09.2015 - 08.2017
NC, Adult Residential Facility CertificateCommunity Care Licensing Division -
Medical Technical Diploma - Medical Assisting Diploma
Illinois School of Health Careers
Associate of Arts - Sociology
Chicago State University
GED -
Normal High School
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