Summary
Overview
Work History
Education
Skills
Timeline
Manager
Melody Collins

Melody Collins

Cypress,PA

Summary

Dynamic manager with a proven track record at Puffnsnuff, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and tailored product offerings. Skilled in staff training and project planning, fostering a motivated workforce while maintaining a safe and organized environment.

Overview

13
13
years of professional experience

Work History

Manager

Puffnsnuff
11.2014 - 06.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Sales Associate

Dollar General
07.2015 - 10.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Associate

Giant Food Stores
06.2010 - 11.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Managed efficient cash register operations.

Education

Business -

Huntingdon Area High School
Huntingdon, PA

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Shift scheduling
  • Workforce management
  • Project planning
  • Conflict resolution
  • Schedule preparation
  • Safety procedures
  • Coaching and mentoring
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication

Timeline

Sales Associate

Dollar General
07.2015 - 10.2015

Manager

Puffnsnuff
11.2014 - 06.2023

Sales Associate

Giant Food Stores
06.2010 - 11.2014

Business -

Huntingdon Area High School

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Melody Collins