Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Melody Conder

Hobbs

Summary

Retail Assistant Manager recognized for driving productivity and optimizing task efficiency. Expertise in inventory management, customer service, and sales strategy formulation. Proven ability to enhance team performance through effective communication, leadership, and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Retail Assistant Manager

Hobby Lobby
Hobb
07.2023 - Current
  • Developed promotional strategies to increase sales and profitability.
  • Performed daily opening and closing duties including cash handling and reconciliation.
  • Responded promptly to customer inquiries or complaints regarding products or services.
  • Resolved conflicts between employees or customers in a professional manner.
  • Supported management team in developing action plans for addressing underperforming areas.
  • Reconciled returns and exchanges quickly while following established procedures.
  • Developed relationships with customers by providing knowledgeable advice about products.
  • Trained, coached, and mentored new team members on customer service and operational standards.
  • Implemented loss prevention measures to protect against shoplifting or theft incidents.
  • Maintained a neat, clean, organized work environment that meets company standards.
  • Resolved conflicts between team members in an effective manner.
  • Reviewed completed work to verify consistency, quality, and conformance.

Co General Manager

Wingstop
Hobbs
06.2021 - 07.2023
  • Analyzed financial reports to identify trends that could improve efficiency or cost savings measures.
  • Evaluated employee performance against established standards and provided feedback as needed.
  • Provided leadership in developing team-oriented cultures within the organization.
  • Facilitated communication between corporate offices and store locations.
  • Identified areas of improvement within the organization and developed plans to address them.
  • Created and maintained an efficient scheduling system for staff.
  • Resolved customer complaints in a professional manner while maintaining company policy.
  • Oversaw ordering of supplies on a timely basis to ensure adequate stock is available at all times.
  • Developed and implemented strategies to enhance customer satisfaction and loyalty.
  • Recruited, hired, trained, and supervised new personnel.
  • Monitored daily operations, including sales, labor costs, inventory levels, and cash flow.
  • Advised store management on issues related to staffing needs and training requirements.
  • Resolved customer complaints in a professional manner.
  • Maintained a clean and safe working environment for all employees.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Education

High School Diploma -

New Mexico Junior College
Hobbs, NM
05-2027

Skills

  • Customer service
  • Conflict resolution
  • Sales strategies
  • Team building
  • Financial analysis
  • Cash handling
  • Food safety oversight
  • Staff training and development
  • Merchandise display
  • Employee scheduling
  • Multitasking
  • Relationship building
  • Professional and courteous

Affiliations

  • I balance out my schooling and a full time job, excelling in my classes and making time to also enjoy my hobbies.

References

References available upon request.

Timeline

Retail Assistant Manager

Hobby Lobby
07.2023 - Current

Co General Manager

Wingstop
06.2021 - 07.2023

High School Diploma -

New Mexico Junior College

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