Melody Conklin

Took time away from my career to raise my young daughter and manage my household which included but not limited to the following:

• Helped with personal care
• Medication management
• Proper education and nurturing
• Companionship and guidance
• Lined up transportation for appointments.
• Housekeeping and laundry
• Ran errands and paid bills
• Meal planned and grocery shopped

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Other duties as assigned.
• Managed multiple tasks and met time-sensitive deadlines.
• Sorted, received and distributed mail correspondence between departments and personnel
• Resolved customer problems and complaints

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.
• Stocked merchandise; rotated and faced on shelves and built displays.
• Informed customers about special promotions and provided detailed information for various products
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Maintained stock levels and inventory integrity.
• Lottery sales.
• Referred to price sheets and special sale bulletins to enter price changes
• Counted money in drawers at beginning and end of each shift
• Lifted up to 30 pounds at once and used forklift to move heavier loads

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
• Approved regular payroll submissions for employees.
• Rotated merchandise and displays to feature new products and promotions.
• Evaluated employees' strengths and assigned tasks based upon experience and training
• Delivered feedback to decision-makers regarding employee performance and training needs
• Kept detailed records of daily progress to identify and correct areas needing improvement
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades