Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Cook

Summary

Dynamic professional with experience at Ochsner LSU Health, excelling in patient communication and clinical assessment. Proven ability to manage high-volume caseloads while demonstrating strong decision-making and teamwork skills. Expertise in therapeutic treatments and equipment operation, ensuring patient safety and satisfaction through compassionate care and attention to detail.

Overview

7
7
years of professional experience

Work History

CSCC

Ochsner LSU Health
08.2022 - Current
  • Communicated with patients, ensuring that medical information was kept private.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled assignments independently with good judgement and critical thinking skills.

Physical Therapist

Ochsner LSU Health
05.2018 - Current
  • Conducted clinical assessment and evaluation to determine patient needs.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Taught patients how to use braces, crutches, and prosthetic devices to reduce pain.
  • Treated each patient according to written plan of care to meet predetermined goals.
  • Observed patient safety, risk management, and infection control policies and procedures.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
  • Managed high-volume caseload and organized daily schedules of assistants and patients.
  • Provided physical therapy services in both inpatient and outpatient settings.
  • Tested and measured patients' strength, motor development and function, sensory perception, functional capacity and respiratory and circulatory efficiency.
  • Supervised clinical students, certified and licensed assistants, technicians, and volunteers.

Education

Bachelor of Science - Physical Therapy

LSUMC School of Allied Health
Shreveport LA
08-1992

Skills

  • Troubleshooting
  • [Equipment] operation
  • Decision-making
  • First Aid/CPR
  • Teamwork and collaboration
  • Communication
  • Attention to detail
  • Good Telephone Etiquette

Timeline

CSCC

Ochsner LSU Health
08.2022 - Current

Physical Therapist

Ochsner LSU Health
05.2018 - Current

Bachelor of Science - Physical Therapy

LSUMC School of Allied Health

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Melody Cook