Melody Coutu
Pensacola,FL
Summary
Detail-oriented professional with a proven track record at Lowes Home Improvement, enhancing customer satisfaction through effective communication and meticulous data entry. Skilled in administrative support and relationship building, I consistently improved office efficiency and maintained information security, ensuring timely completion of tasks while reducing errors in documentation.
Overview
34
34
years of professional experience
Work History
Backend Clerk 850-847-7900
Lowes Home Improvment
07.1991 - Current
- Managed multiple assignments efficiently, ensuring timely completion.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
Education
Dougherty High School
Albany, GaSkills
- Customer satisfaction
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- File maintenance
- Document management
- Research
- Mail handling
- Information security
- Scanning and copying
- Multitasking
- Attention to detail
- Time management
- Problem-solving
Timeline
Backend Clerk 850-847-7900
Lowes Home Improvment
07.1991 - Current
Dougherty High School
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