Melody Crockett
Belmont,NH
Summary
Well-rounded Office Administrator possessing excellent clerical skills and support abilities. Skilled in scheduling appointments and organizing office operations. Gifted at working with all types of customers. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new role where hard work and dedication will be highly valued.
Overview
32
32
years of professional experience
Work History
Office Administrator
Arbortech
Gilford, NH
08.2020 - 04.2024
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Coordinated and managed daily administrative operations of the office.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Developed strong relationships with clients through excellent customer service skills.
- Processed invoices on a timely basis according to established procedures.
Child Support Officer
Routt County
Steamboat Springs, CO
10.2018 - 05.2020
- Assessed child support cases to determine appropriate case action.
- Conducted detailed investigations to locate individuals, verify employment, and determine assets.
- Reviewed and maintained child support files and databases.
- Maintained current knowledge of child support policies and procedures, Colorado family law and federal regulations.
- Assisted prosecuting attorney with collection of necessary data in preparation for cases.
- Prepared documentation of administrative and legal actions related to child support orders.
- Conducted genetic testing to establish paternity.
- Negotiated settlements and agreements with parties outside of court.
- Coordinated tests and paperwork to establish paternity, child support requirements and medical support obligations.
- Monitored compliance with court orders on an ongoing basis and took action when necessary.
- Prepared case summaries and legal documents in order to present evidence in court proceedings related to child support issues.
- Analyzed data from various sources such as databases, financial records, tax returns in order to accurately assess a family's financial situation.
- Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
- Assessed financial information and determined child support payment amounts.
- Reviewed requests for modifications or exemptions from current Child Support orders based on changes in circumstances.
Program Specialist II
State Of New Hampshire
Concord, NH
05.2011 - 09.2018
- Developed and delivered educational and informational presentations on program initiatives.
- Gathered statistical data and wrote reports on program outcomes.
- Provided training and technical support to staff members regarding the use of software programs related to program.
- Developed and implemented new program features to address needs.
- Recommended process improvements to system.
Child Support Officer
State Of New Hampshire
Concord, NH
05.1992 - 05.2011
- Assessed child support cases to determine appropriate case action.
- Reviewed and maintained child support files and databases.
- Maintained current knowledge of child support policies and procedures, New Hampshire family law and federal regulations.
- Prepared documentation of administrative and legal actions related to child support orders.
- Negotiated settlements and agreements with parties outside of court.
- Prepared case summaries and legal documents in order to present evidence in court proceedings related to child support issues.
- Participated in staff meetings, trainings, conferences, workshops, and other professional development activities.
- Reviewed requests for modifications or exemptions from current Child Support orders based on changes in circumstances.
- Interfaced with local court system, presented cases at court proceedings and worked directly with attorneys.
Education
High School Diploma -
Winnisquam Regional High School
Tilton, NH06-1979
Some College (No Degree) - Business
LRCC
Laconia, NHSkills
- Database entry
- Customer Engagement
- Bookkeeping
- Schedule and calendar management
- Scheduling appointments
- Word Processing
- Office Administration
- Payroll
- Technical Support
- Software deployment support
- Programming development support
- Field support
- Interviewing techniques
- Case Management
- Adaptability and Flexibility
- Collections background
References
References available upon request.
Timeline
Office Administrator
Arbortech
08.2020 - 04.2024
Child Support Officer
Routt County
10.2018 - 05.2020
Program Specialist II
State Of New Hampshire
05.2011 - 09.2018
Child Support Officer
State Of New Hampshire
05.1992 - 05.2011
High School Diploma -
Winnisquam Regional High School
Some College (No Degree) - Business
LRCC
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