Melody Cullins
Opelika,AL
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Circle K
Opelika, AL
07.2005 - Current
- Produced thorough, accurate and timely reports of project activities.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Travel Plaza store
Okmulgee, Oklahoma
03.2003 - 05.2005
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
Education
High School Diploma -
Okmulgee High School
Okmulgee, Oklahoma05-1980
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Employee performance evaluations
Timeline
Assistant Manager
Circle K
07.2005 - Current
Cashier
Travel Plaza store
03.2003 - 05.2005
High School Diploma -
Okmulgee High School
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