Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Melody Dahle

Fremont,CA

Summary

Results-oriented professional with a solid background in security surveillance, customer service, and lost and found representation. Known for adaptability and quick learning, with a proven ability to acquire new skills. Looking to bring expertise in these areas to a dynamic team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security officer & Lost and Found Rep

Allied Universal
Fremont, CA
07.2022 - Current
  • Assisted with crowd control during large events held at the facility.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Performed first aid and CPR when necessary during emergency situations.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Enforced access control measures in accordance with established procedures.
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Provided escorts for visitors as needed throughout the facility.
  • Confirmed visitor identification prior to granting entry into the building.
  • Responded to alarms and conducted investigations as required.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Handled lost and found items according to established policies and procedures.
  • Managed lost and found items efficiently by logging them into the system immediately upon receipt.
  • Documented lost and found items, ensuring their safe return to guests or proper storage.
  • Managed lost and found items in an organized fashion according to company policy.
  • Managed lost and found items according to company policy; kept records of items turned into front desk for storage or return to owners when applicable.
  • Established procedures for proper handling of lost and found items as well as guest complaints.
  • Established procedures for handling lost and found items as well as guest security issues.
  • Tracked lost and found items according to company policy.
  • Handled lost and found items according to company guidelines.
  • Managed lost and found items according to airline protocol.
  • Assisted in the management of lost and found property, ensuring items were cataloged and returned to owners promptly.
  • Managed lost and found, assisting patrons in finding misplaced items.
  • Managed lost and found items according to company policy guidelines.
  • Managed lost and found items according to established protocols.
  • Assisted in the lost and found operation, helping patrons recover lost items.
  • Managed lost and found items according to company policies.
  • Managed lost and found items, ensuring safe return to rightful owners.

Sales Associate

Express
Newark, CA
01.2022 - 05.2022
  • Attended weekly team meetings to review performance goals and objectives.
  • Assisted customers with product selection, sizing and styling.
  • Developed promotional strategies to increase sales volume.
  • Processed transactions using a point-of-sale system.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in market place.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Helped customers find specific products, answered questions, and offered product advice.

Nanny

College Nannies & Babysitters
Los Gatos, CA
10.2021 - 01.2022
  • Communicated regularly with families regarding daily events and any concerns that may arise.
  • Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
  • Transported children to school, extracurricular activities, and appointments when needed.
  • Instructed the children in proper behavior, manners, health habits.
  • Assisted children with daily activities, such as dressing, bathing, and feeding.
  • Provided a safe environment for the children through supervision and guidance of their activities.
  • Provided assistance with homework assignments when needed.
  • Created an atmosphere of trust between myself and both the family and the kids I cared for.
  • Monitored the children's playtime to ensure safety and wellbeing.
  • Planned age-appropriate activities to help foster physical, mental, and emotional development.
  • Read stories aloud to the children and engaged them in creative play activities.
  • Performed light housekeeping duties related to childcare such as laundry or meal preparation.
  • Developed positive relationships with each child by providing nurturing care.
  • Gave medication to children as directed by parents or guardians.
  • Organized educational games and materials to encourage learning in a fun way.
  • Stayed current on all required certifications necessary for working as a Nanny.
  • Kept detailed records of each child's progress including meals eaten, naps taken.
  • Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
  • Took initiative in planning field trips or outings for the kids on days off from school.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

Fulfillment

Nordstrom Distribution Center Warehouse
Newark, CA
09.2021 - 10.2021
  • Wrapping pallets for secure transport.
  • Participating in ongoing training sessions about new technologies or processes used within the warehouse.
  • Organizing and labeling merchandise for efficient retrieval.
  • Collaborating with team members to ensure timely completion of tasks.
  • Making sure that all shipments are properly labeled before loading onto delivery vehicles.
  • Accurately receiving and processing incoming orders.
  • Loading and unloading trucks as needed according to safety guidelines.
  • Picking, packing, and shipping items in accordance with customer requests.

Sales Associate, Cahier, Fulfillment

Macy's
Newark, CA
11.2020 - 08.2021
  • Processed transactions using a point-of-sale system.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed promotional strategies to increase sales volume.
  • Processed credit card transactions quickly and securely.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection, sizing and styling.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Attended weekly team meetings to review performance goals and objectives.
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used technology resources to assist customers in locating and selecting items.
  • Developed trusting relationships with customers by making personal connections.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Collected payments and provided accurate change.
  • Adhered to company initiatives and achieved established goals.

Register and Server

Chick-Fil-A
Fremont, CA
11.2019 - 12.2019
  • Stayed informed about daily specials, new menu items, promotions.
  • Followed health safety guidelines when preparing and serving food products.
  • Provided excellent customer service to ensure satisfaction.
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Education

Ohlone College
08.2024

GED -

Washington High School
06.2021

Skills

  • Communication Skills
  • Customer Service Skills
  • Typing Skills
  • Collaboration
  • Confidence
  • Active Listening Skills
  • Adapting Skills
  • Writing Skills
  • Teamwork Skills
  • Empathy
  • CPR Certification
  • Guard Card
  • GED
  • Patience
  • Flexibility Skills
  • Leadership Skills
  • Tutoring Skills
  • Computer Skills
  • Determination Skills
  • Work Ethics Skills
  • Interpersonal Skills
  • Stability
  • Microsoft Skills
  • Quickly Adaptable
  • Access Control
  • CCTV Surveillance
  • Emergency Management
  • CCTV Monitoring
  • Electronic surveillance
  • Stationary surveillance
  • Crime Prevention
  • Identification verification
  • Emergency Response
  • Interior and exterior patrol
  • Physical Fitness
  • Security Screenings
  • Invoice Verification
  • Alarm monitoring
  • First aid and CPR certified
  • Investigative abilities
  • Surveillance expertise
  • Shift work experience
  • Surveillance
  • Conflict resolution techniques
  • Relationship building and management
  • Lost and found processes
  • Time and Resource Optimization
  • Cash Handling
  • Scheduling expertise
  • Referral management
  • Patient Flow Management
  • Schedule Coordination
  • Telephone management
  • Calendar Management
  • Meeting deadlines
  • Sales Support
  • Online research
  • Follow-up skills
  • Accuracy and Precision
  • Problem-Solving
  • Call Management
  • Telephone Etiquette
  • Schedule Management
  • Staff Coordination
  • Timesheet Management
  • Call Schedule Distribution
  • Inventory Tracking
  • Order Processing
  • Customer Service
  • Patient Scheduling
  • Teamwork and Collaboration
  • Data Entry
  • Strong Work Ethic
  • Service Sales
  • Microsoft Office Suite

Certification

  • NCPRF Certified
  • Guard Card
  • BSIS Guard Card

Languages

English
Native/ Bilingual

Accomplishments

  • Award for Customer Service Excellence

Timeline

Security officer & Lost and Found Rep

Allied Universal
07.2022 - Current

Sales Associate

Express
01.2022 - 05.2022

Nanny

College Nannies & Babysitters
10.2021 - 01.2022

Fulfillment

Nordstrom Distribution Center Warehouse
09.2021 - 10.2021

Sales Associate, Cahier, Fulfillment

Macy's
11.2020 - 08.2021

Register and Server

Chick-Fil-A
11.2019 - 12.2019

Ohlone College

GED -

Washington High School

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Melody Dahle