Melody Daniels
641 Harrison Road,GA
Summary
Accomplished Medical Support Assistant with a proven track record at Eisenhower Army Medical Center, enhancing patient satisfaction through meticulous appointment scheduling and insurance verification. Excelled in fostering an inclusive environment and maintaining HIPAA compliance. Demonstrates exceptional teamwork and patient communication skills, significantly improving office efficiency and patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Eisenhower Army Medical Center
09.2021 - Current
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Used MHS Genesis and Powerchart to maintain patients appointments and communication with providers.
- Reduced billing errors by diligently verifying insurance coverage and updating any new insurance.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, work area.
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Receptionist
GI Consultant of Augusta
10.2018 - 09.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
Education
Associate Of Applied Science - Early Childhood Care And Education
Georgia Military College
Augusta Ga09.2015
High School Diploma -
Thomson High School
Thomson, GA05.2006
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Insurance verification
- Appointment scheduling
- Medical office administration
- Customer service
- CPR
- OB/GYN procedures
Certification
BLS
Timeline
Medical Support Assistant
Eisenhower Army Medical Center
09.2021 - Current
Front Desk Receptionist
GI Consultant of Augusta
10.2018 - 09.2021
Associate Of Applied Science - Early Childhood Care And Education
Georgia Military College
High School Diploma -
Thomson High School
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