Melody Del Bosque
Dallas,TX
Summary
Offers background developing and leading successful youth programs. Proven success in building relationships with young people, working with vulnerable populations, and providing guidance and support. Skilled in creating and facilitating engaging activities to foster collaboration and personal growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Youth Leader
YMCA Of Metropolitan Dallas
08.2023 - Current
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Assisted in designing youth programs to foster personal growth and leadership development.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Organized successful fundraising events, securing resources for youth programs.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Inspired creativity amongst participants through art-based projects focused on self-expression and cultural awareness.
Server
Bombshells Restaurant And Bar
03.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Package Handler
DHL
07.2019 - 11.2021
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Crew Member
McDonald's
03.2015 - 10.2017
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Trained new team members on procedures, customer service, and sales techniques.
Education
No Degree - Psychology
Tyler Junior College
Tyler, TX01.2020
High School Diploma -
Mckinney High School
Mckinney, TX05.2016
Skills
- Youth Engagement
- Educational Programming
- Artistic Abilities
- Environmental Awareness
- Outdoor Education
- Trauma-Informed Care
- CPR Certification
- Group Facilitation
- Child Development Knowledge
- Organizational Skills
- Active Listening
- First Aid Certification
- Conflict Resolution
- Recreational Activities
- Workshop Development
- Certified in CPR/AED
- Supply Restocking
- Safe Food Handling
- Guest Engagement
- Order Accuracy
- Strong Work Ethic
- Cash Handling
- Customer Service
- Guest Services
- Product Knowledge
- POS System Operation
- Cash Handling Expertise
- Excellent communication
- Positive attitude
- Adaptability and flexibility
- Empathy and understanding
Certification
CPR certified , First Aid certified , Child abuse prevention Certified, Preventing Sexual abuse certification, Food handlers license, TBAC License.
Languages
Spanish
Native or Bilingual
Affiliations
- Reading
- Writing
- traveling
Timeline
Youth Leader
YMCA Of Metropolitan Dallas
08.2023 - Current
Server
Bombshells Restaurant And Bar
03.2023 - 08.2023
Package Handler
DHL
07.2019 - 11.2021
Crew Member
McDonald's
03.2015 - 10.2017
No Degree - Psychology
Tyler Junior College
High School Diploma -
Mckinney High School
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