Melody Del Pozo
Summary
Organized customer service/receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
3
3
years of professional experience
Work History
Deli Customer Service Clerk
Publix
North Miami Beach
06.2023 - Current
- Operated cash register to complete transactions quickly and accurately.
- Received deliveries from vendors and checked quality of product before stocking it on shelves or refrigerators.
- Provided friendly customer service while taking orders for sandwiches, salads, soups, and other deli items.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
Customer Service Representative
Publix
North Miami Beach, FL
12.2022 - 06.2023
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Receptionist
Coral way cleaners
Coral Gables, Florida
11.2021 - 05.2022
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Monitored office supplies inventory and placed orders when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Associate of Applied Science - Radiology technician
Miami dade college
Miami, FL01.2025
High School Diploma -
Acceleration Academy
01.2023
Skills
- Excel
- Microsoft 350
- Great communication skills
- Outstanding customer service
- Bilingual
- Great organization skills
- Phone etiquette
- Strong work ethic
- Bookkeeping
- Supply management
- Scheduling appointments
- Multitasking and prioritization
- Time management
- Strategic planning
References
- Ms. Latora, Deli Manager, (305) 910-8607
- Mr. Jordon, Assistant Deli Manager, (954) 870-0437
Languages
Spanish
Professional
English
Full Professional
Timeline
Deli Customer Service Clerk
Publix
06.2023 - Current
Customer Service Representative
Publix
12.2022 - 06.2023
Receptionist
Coral way cleaners
11.2021 - 05.2022
Associate of Applied Science - Radiology technician
Miami dade college
High School Diploma -
Acceleration Academy