Melody D. Sledge
Braselton
Summary
Administrative Professional with 20+ years of experience optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works efficiently with crossfunctional teams in ensuring operational and service excellence. Analytical, organized, and detailedorientated professional with ownership mentality to deliver the highest quality of strategic solutions to resolve challenges.
Overview
8
8
years of professional experience
Work History
Executive Admin Assistant
New Life Academy of Excellence
Duluth
01.2022 - Current
- Provide high level administrative support to the CEO directly and other executives, such as taking calls, scheduling meetings, managing executive requests, and other office duties.
- Manage the CEO's calendar, including making appointments and prioritizing the most sensitive matters.
- Pull reporting, create Power Points decks, and organize catering when necessary for meetings.
- Provide administrative assistance with writing and editing e-mails, draft memos, and preparing communications on the CEO's behalf.
- Manage new hire onboarding process and provide HR support
- Track and compile departmental expenses
- Operate as one of the buyers for the school which I am responsible for purchasing custom logo items and office supplies.
Sr. Underwriting Support Specialist
Guaranty Home Mortgage
Atlanta
01.2021 - 01.2022
- Supported assigned Underwriters day-to-day with closing loans.
- Worked cross functionally while maintaining high level service and attention to detail.
- Reviewed and cleared documentation for final approval and identified discrepancies.
- Conveyed essential information clearly and concisely.
- Applied critical thinking to ensure guidelines were being met.
Quality Control Manager
American Bancshares Mtg
Atlanta
01.2020 - 01.2021
- Effectively managed the mortgage quality control department by mentoring and motivating quality control analyst.
- Generated daily QC status reports.
- Assigned loans to QC analyst and managed daily workflow.
- Completed Pre-Endorsement Checks.
- Reviewed and cleared pre-funding and post-closing audits.
- Assisted with post-closing request and FHA Insuring.
Underwriting Assistant & Trainer
Equity Prime Mortgage
Atlanta
01.2019 - 01.2020
- Collaborated with leadership across multiple verticals to strategically deploy procedural or workflow improvement.
- Worked collaboratively with multiple departments to ensure best possible outcomes for all inquiries while minimizing touches and providing excellent customer service.
- Created departmental specific reports and coordinated projects for leadership.
- Responsible for Underwriting new hire system training.
- Developed training material and continuously monitored new hire matriculation.
- Worked within underwriting authority to clear conditions on CONV, FHA, VA, and USDA loans to place files in closing for underwriters.
- Applied critical thinking to ensure guidelines were being met.
- Reviewed and cleared Post Closing, QC, FHA, and VA deficiencies for underwriters.
- Completed Government Insuring for both FHA and VA loans.
- Completed all denials and withdrawals on underwritten loans.
- Accustomed to working independently, or with a team fully remote.
Production Assistant II
Loan Depot
Atlanta
01.2018 - 01.2019
- Provided administrative and clerical support to Sales Consultant to assist in sales production.
- Assisted with managing active pipeline.
- Ensured files moved through processing and closing in a timely manner.
- Interacted with operation partners to provide the best customer service and most efficient origination practices.
- Performed specific task assigned by Sales Consultant
- Promptly responded to client's questions and concerns.
Education
Diploma -
Colonel White High School
Dayton, OH01.1997
Some College (No Degree) -
Sinclair Community College
Dayton, OHSkills
- Administrative support
- Meticulous attention to detail
- Calendar management
- Schedule & calendar planning
- Travel arrangements
- Report development
- Report generation
- Presentation creation
- Document preparation
- Conference planning
- Expense reporting
- Problem solving
- Time management
- Meeting planning
- Microsoft office expertise
- HR support
- Workflow management
- Process optimization
- Leadership/communication skills
- Interpersonal communication
- Cross-functional collaboration
Timeline
Executive Admin Assistant
New Life Academy of Excellence
01.2022 - Current
Sr. Underwriting Support Specialist
Guaranty Home Mortgage
01.2021 - 01.2022
Quality Control Manager
American Bancshares Mtg
01.2020 - 01.2021
Underwriting Assistant & Trainer
Equity Prime Mortgage
01.2019 - 01.2020
Production Assistant II
Loan Depot
01.2018 - 01.2019
Diploma -
Colonel White High School
Some College (No Degree) -
Sinclair Community College
Similar Profiles
Justin McLennanJustin McLennan
Physical Education Teacher & Athletic Director at Excellence Girls Middle Academy (Uncommon Schools)Physical Education Teacher & Athletic Director at Excellence Girls Middle Academy (Uncommon Schools)
Cooper DicksonCooper Dickson
NA at La Trobe Excellence Academy BoardNA at La Trobe Excellence Academy Board
MYA ROBERTSONMYA ROBERTSON
Substitute Teacher, K-12 at Leman Academy of ExcellenceSubstitute Teacher, K-12 at Leman Academy of Excellence
Kevin DavisKevin Davis
Salesperson/Service Technician at John Davis Heating & AirSalesperson/Service Technician at John Davis Heating & Air
James MurphyJames Murphy
Owner at Georgia Outdoor EquipmentOwner at Georgia Outdoor Equipment