Melody Easter
Johnson City,TX
Summary
Driven and detail-oriented professional with a proven track record at the County Clerks Office, where I enhanced records management and customer satisfaction. Skilled in document review and public service, I successfully migrated records to digital format, improving efficiency by 30%. Known for exceptional teamwork and a professional demeanor, I consistently delivered results beyond expectations.
Overview
34
34
years of professional experience
Work History
Deputy County Clerk
Laura Walla
08.2020 - 07.2024
- Reviewed records management policies for compliance with state and local guidelines.
- Reduced wait times for customers seeking assistance at the counter by implementing an organized queuing system.
- Maintained strict confidentiality with sensitive information while handling various tasks related to court proceedings, marriage licenses, property deeds, and other legal documents.
- Enhanced customer satisfaction by providing accurate and timely information regarding legal procedures, fees, and requirements.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
- Oversaw complex projects such as migrating old paper records into digital format ensuring seamless integration while minimizing disruptions.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
- Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Researched information in municipal archives upon request of public officials or private citizens.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
Food Server
Blanco Bowling Alley Cafe
02.1990 - 10.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Cultivated warm relationships with regular customers.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Conducted regular checks on table cleanliness and utensil supply, maintaining high standards of hygiene.
- Enhanced dining experience by providing prompt, courteous service to customers.
- Increased repeat business by establishing personal rapport with regular customers.
- Improved customer satisfaction with quick and accurate order taking.
- Executed daily opening and closing procedures, maintaining operational efficiency.
- Assisted in menu development, offering suggestions based on customer feedback and preferences.
Education
High School Diploma -
Smithson Valley High Schiol
Smithson Valley, TxSkills
- Document Preparation
- Regulatory knowledge
- Office Administration
- Court Proceedings
- Marriage Licenses
- Property Records
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Effective Communication
- Money Handling
- Decision-Making
- Data Entry
- Public Service
- Self Motivation
- Professionalism
- Document Review
- Researching skills
- Court Procedures
- Payment Collection
- Records Management
- Professional Demeanor
- Records Maintenance
- Legal Documentation
- Legal Terminology
- Docket management
- Bank Deposits
Timeline
Deputy County Clerk
Laura Walla
08.2020 - 07.2024
Food Server
Blanco Bowling Alley Cafe
02.1990 - 10.2018
High School Diploma -
Smithson Valley High Schiol