Melody E. Driver
Madison,Virginia
Summary
Dynamic and results-driven seasoned professional and effectual business leader with over 20 years of comprehensive experience in driving business growth across various industries, including construction and healthcare. Proven expertise in fostering exceptional customer relations and delivering top-tier service at all organizational levels. Skilled in navigating the sales process from initial contact to successful closure. A strategic thinker proficient in utilizing CRM tools like Salesforce and Wingmate to generate new business opportunities, enhance lead conversion, and expand existing accounts by over 300%. Adept at leveraging technology and training teams on innovative solutions to boost efficiency and communication, ensuring sustained success in competitive markets.
Overview
30
30
years of professional experience
Work History
Remote position
Customer Relations Account Specialist
03.2020 - 09.2025
- Build and maintain relationships with key personnel at each assigned facility to ensure client satisfaction and account retention.
- Conduct client visits daily, answer client questions, and document visit outcome CRM Wingmate.
- Know and understand products and services offered by HandCraft and ability to make recommendations to clients.
- Provide effective customer service through education, consultation, and individual support to assigned accounts.
- Contact clients daily to share new account information. Train and educate new account installations.
- Serve as the primary liaison for customer service issues related to assigned accounts.
- Ensure linen/serup quality/quantity issues are appropriately resolved.
- Escalate and follow up on unresolved service issues with customers, management, transportation, and production as needed.
- Facilitate best practices to optimize efficiency efforts.
- Conduct regular inventory scans using RFID technology.
- Negotiate and renew client contracts.
- Identify and cultivate opportunities for new business/addition of products with existing customers.
- Personal traffic violation, company insurance revoked coverage (did not drive company vehicle)
Account Executive
Account Executive, DM
01.2016 - 01.2019
- Company Overview: Company ethics conflicted, chose to resign and focus on family matters
- Provide effective and efficient cross-functional interaction within the agency to deliver client success by prioritizing and managing clients’ expectations, which generates $1.75 million in annual revenue.
- Developed relationships with client executives and decision makers to understand their needs and business objectives, which led to planning and oversight of tailored Digital Campaigns.
- Explained complex technical concepts, such as SEO, PPC, SEM, and Video to share the value of a developed Website, Listings, Reviews, Search, Display, Social Media and other digital marketing solutions.
Account Executive
Account Executive, In-Focus Sales & Marketing
01.2015 - 01.2016
- Company Overview: By design, short term arrangement
- Conduct business to business (B2B) account management to satisfy current clients and to extend into new territories.
- Organize meetings with new and established clients and perform sales presentations that provide clients with new products and services.
- Consulting & coaching the client staff of products and sales techniques on up-selling.
- Follow up with owners to answer questions and resolve concerns. Building strong customer relationship
- Generate referrals and build strong relationships with each client.
Account Executive
Account Executive, Stone Dynamics
01.2014 - 01.2015
- Company Overview: By design, short term arrangement
- Developed a new territory by prospecting, proposing, and selling slabs of granite, marble, and engineered stone, and fabricated the products to client specifications, which included commercial, residential and hospitality projects; averaged $500K in annual revenue.
Executive Assistant
Executive Assistant, European Stone Concepts
01.2013 - 01.2014
- Company Overview: By design, short term arrangement
- Assisted owner with all facets within the stone fabrication industry, which included creating, training, and documenting effective processes for estimates, sales, templates, shop preparations, and final installations.
Regional Sales Manager
Regional Sales Manager, Capitol Granite
01.2007 - 01.2013
- Company Overview: Opportunity to pursue my own business part time
- Provided estimates and pricing for kitchen and bath new construction and remodels utilizing architectural plans, 20/20, and hand drawings from clients; increased territory to averaged $2.5 million in annual revenue.
- Provided training to Customer Service Representatives on customer service excellence.
Account Manager/Sales/Designer
Account Manager/Sales/Designer, Better Living Inc.
01.2000 - 01.2007
- Company Overview: married co-worker
- Designed client space and made material recommendations for cabinetry and countertops based on their needs and desires collected from the consultation meetings; averaged $1.5 million in annual revenue.
- Utilizes (take-off) from Architectural plans, field measured the location to assure the design was accurate and processed the complete order. Utilized 20/20 software.
- Managed scheduling of all subcontractors for job completion and conducted site visits to assure the accuracy of the project and customer satisfaction.
IT Support Technician & Substitute Software Trainer
IT Support Technician & Substitute Software Trainer, City of Roanoke
01.1997 - 01.2000
- Company Overview: moved
- Maintained all computer equipment and software to assure stability and functionality for all city employees.
- Troubleshoot issues for city employees with all computer hardware and software needs; fixed problems and educated users.
- Ordered and set up new computers for each department as needed.
- Provided classroom style teaching of city employees on a wide range of computer topics such as basic beginner computer skills: Microsoft Word, Excel, Outlook, PowerPoint, Publisher; and Internet skills.
Education
High School Diploma -
Courtland High
Spotsylvania, VASkills
- Positive interpersonal skills
- Effective team collaboration
- Service excellence
- Effective problem resolution
- Organizational time strategies
- Meticulous focus
- Versatile in dynamic environments
- Diligent and trustworthy
- Proficient in handling multiple tasks
- Clear interpersonal communication
- Computer literacy
- Analytical reasoning
- Proficient in organization techniques
Timeline
Remote position
Customer Relations Account Specialist
03.2020 - 09.2025
Account Executive
Account Executive, DM
01.2016 - 01.2019
Account Executive
Account Executive, In-Focus Sales & Marketing
01.2015 - 01.2016
Account Executive
Account Executive, Stone Dynamics
01.2014 - 01.2015
Executive Assistant
Executive Assistant, European Stone Concepts
01.2013 - 01.2014
Regional Sales Manager
Regional Sales Manager, Capitol Granite
01.2007 - 01.2013
Account Manager/Sales/Designer
Account Manager/Sales/Designer, Better Living Inc.
01.2000 - 01.2007
IT Support Technician & Substitute Software Trainer
IT Support Technician & Substitute Software Trainer, City of Roanoke
01.1997 - 01.2000
High School Diploma -
Courtland High
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