Melody Edwards
Guthrie,OK
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Summary
Proven leader and strategic innovator, I significantly enhanced operational efficiency and customer satisfaction at Bubbles Laundry and Value Added Products. Expert in Quality Assurance and adept at fostering team collaboration, I drove performance improvements and revenue growth through meticulous attention to detail and robust relationship building. Hardworking Quality Assurance Manager with extensive knowledge of Raw dough and ingredient inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Detail-oriented Quality Assurance Manager with a 23-year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems. Adept at using equipment to conduct inspections. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Quality Tech position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Business Owner
Bubbles Laundry / Self
09.2014 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Quality Assurance Manager
Value Added Products
01.2000 - 10.2023
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Inspected products and worker progress throughout production.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Recorded, analyzed, and distributed statistical information.
- Created and maintained quality management systems to align with industry standards.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Championed continuous improvement initiatives, consistently seeking ways to optimize operations for better results.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Streamlined testing processes by introducing automated tools, increasing efficiency and reducing errors.
- Collaborated with cross-functional teams to identify root causes of product issues, leading to timely resolutions and continuous improvements.
- Implemented new quality assurance and customer service standards.
- Reported production malfunctions to managers and production supervisors.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Drove successful product launches with rigorous pre-release testing protocols that minimized post-launch issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Established and tracked quality department goals and objectives.
- Determined quality department standards, practices, and procedures.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
Education
Bachelor of Science - Communicative Disorder And Sciences
12.1986
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Project Management
- Purchasing and planning
- Issue Resolution
- Operations Management
- Quality Assurance
- Negotiation and Persuasion
- Start-Up Operations
- Policies and Procedures Development
- Coaching and Mentoring
- Process Improvement
- Task Delegation
- Vendor Relationship Management
- Trends Analysis
- Incident Response
- Regulatory Compliance
- Organizational Development
- Cross-functional Team Coordination
- Decision-Making
- Customer Service Management
- Team Leadership
- Teamwork and Collaboration
- Effective leader
- Inventory Tracking and Management
- Goal Setting
- Performance Improvements
- Process Improvements
- Employee Motivation
- Sound Judgment
Timeline
Business Owner - Bubbles Laundry / Self
09.2014 - Current
Quality Assurance Manager - Value Added Products
01.2000 - 10.2023
Wichita State University - Bachelor of Science, Communicative Disorder And Sciences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Life in general
I have lived in Alva Oklahoma since 1989. I was an owner/operator of a custom harvest business for 14 years. After which i took a job as a warehouse/receiving manager at Value Added Products. This position gave me the opportunity to cross train and become the Quality Assurance Manager which i continued this position for several years following. While working at Value Added Products, i had the opportunity to purchase a laundromat. In turn i am now an owner of Bubbles Laundry in Alva Oklahoma that my oldest daughter and her husband manage for me. I married and moved to Guthrie oklahoma area last year and have been sitting up house. At this time i am ready to get back into the work force and see what new challenges come. I love working with my hands and being outside when weather permits.