Melody Eldridge
Rock Hill,SC
Summary
A dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Willing to train and follow all company policies.
Overview
18
18
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
Clover, SC
03.2021 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Photographer
Nationwide Studios
Rock Hill, SC
10.2020 - 01.2021
- Planned and obtained original shots using innovative thinking and new techniques.
- Cropped, manipulated and performed color balance for final images.
- Photographed special events, parties and portraits.
- Set up precise photographic measurements and control equipment.
- Met productivity quotas, managing workflow to meet demand.
Customer Service Associate
The Home Depot Inc
Rock Hill, SC
05.2020 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Upheld strict quality control policies and procedures during customer interactions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Manager of Operations
Sears Portrait Studio
Rock Hill, SC
04.2007 - 03.2012
- Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Conferred with subordinate managers each day to assess needs and optimize activities.
- Inspected production areas to identify and correct unsafe or unauthorized practices.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Education
Bachelor of Arts - Elementary Education
University of Phoenix
Tempe, AZSome College (No Degree) -
Liberty University
Lynchburg, VASkills
- Store opening and closing
- Training and coaching
- Merchandising
- Able to lift 50 pounds
- Opening and closing procedures
- Customer relations
- Equipment troubleshooting
- Payment processing
- Verbal/written communication
- Employee engagement and motivation
- Schedule coordination
- Cash register operation
- Training and mentoring
- Issue resolution
- Customer assistance
- Merchandise restocking
- Returns and exchanges
Timeline
Head Cashier
Lowes Home Improvment
03.2021 - Current
Photographer
Nationwide Studios
10.2020 - 01.2021
Customer Service Associate
The Home Depot Inc
05.2020 - 10.2020
Manager of Operations
Sears Portrait Studio
04.2007 - 03.2012
Bachelor of Arts - Elementary Education
University of Phoenix
Some College (No Degree) -
Liberty University