Melody Faulkner

• Oversaw daily nursing operations and staff management in the memory care unit of a skilled facility.
• Managed patient assessments and care plans to improve overall service delivery.
• Monitored compliance with health regulations and standards to uphold quality of care within the facility.
• Assessed clinical staff competency to enhance the quality and safety of care.
• Coordinated staff schedules to maintain consistent nursing coverage and support operational efficiency.
• Resolved staff conflicts to promote a collaborative work environment and enhance team dynamics.
• Reviewed incident reports submitted by nurses regarding adverse events during shifts.

• Answered incoming patient calls, gathering histories and symptoms to assess medical complaints.
• Provided telephone advice adhering to established guidelines and protocols to ensure accurate patient support.
• Communicated effectively with patients to clarify procedures and collect essential information.
• Educated patients on health resources and detailed next steps in care plans to enhance understanding of treatment options.
• Instructed patients on self-care techniques, medications, diet plans, and disease processes to empower them in managing their health.
• Provided emotional support during challenging situations while upholding professionalism.
• Maintained current knowledge of nursing practices through continuing education and professional development.
• Utilized EHR systems for accurate documentation in compliance with HIPAA regulations.

Established health care facilities for the prevention and surveillance of infectious disease outbreaks, including COVID-19.

• Conducted infection prevention consultations using CDC-developed infection control assessment tool, improving facility readiness for infectious disease outbreaks.
• Delivered technical assistance, fit testing, and vaccinations across all health care facilities.
• Facilitated quarterly training and in-services for Alabama providers on infection control practices, promoting adherence to best practices.
• Reviewed policies and procedures, recommending improvements that enhanced infection control effectiveness.
• Provided the same service as Nurse Manager at the Mobile County Health Department, but for the rural and county population from 07/20-09/22.

• Oversaw daily operations and staff management at a skilled nursing facility, ensuring smooth workflows.
• Developed patient care protocols, improving service quality and ensuring compliance with industry standards.
• Trained, mentored, and guided nursing staff on compliance standards and best practices.
• Managed admissions and discharge processes for seamless patient transitions.
• Monitored regulatory compliance, maintaining the facility's accreditation standards.
• Fostered positive workplace culture through effective communication and collaboration with all staff members.
• Conducted interdisciplinary meetings to review patient progress and strategize care plans.
• Collaborated with departments to ensure optimal patient outcomes.

• Reviewed patients' medical histories to assess eligibility for hospice services and ensure appropriate care.
• Collaborated with healthcare professionals to ensure quality care throughout hospice experiences.
• Coordinated hospital and health agency referrals to facilitate smooth transitions into hospice programs.
• Delivered information about care and medications to patients and caregivers in clear language.
• Maintained current knowledge on hospice nursing practices and related developments.
• Attended interdisciplinary staff meetings to discuss policies and procedures for patient care.
• Conducted community outreach initiatives to enhance awareness and understanding of hospice services.
• Ensured compliance with HIPAA regulations by maintaining strict patient data procedures.

• Conducted healthcare facility surveys to ensure compliance with CMS guidelines, enhancing quality of care.
• Prepared detailed reports on survey findings for healthcare facilities and CMS, facilitating informed decision-making and compliance.
• Investigated complaints from public health officials about illegal billing and abusive practices, protecting patient rights and safety.
• Trained new surveyors on effective surveying techniques and best practices.
• Supervised field surveyors, providing ongoing guidance and support.
• Developed in-service training on various topics related to CMS guideline changes that were provided to the healthcare industry and surveyors on a quarterly basis.