Summary
Overview
Work History
Education
Skills
Timeline
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Melody Gardiner

Greenville,SC

Summary

I am a dynamic Customer Success Specialist with experience teaching. I have a proven track record at Vayyar, where I specialize in customer service and fostering strong relationships. I am an expert in CRM software like Zendesk and Moosend, and I've used these platforms to enhance customer loyalty and engagement by providing prompt, responsive communication and exceptional support.

Overview

8
8
years of professional experience

Work History

Customer Success Specialist

Vayyar
10.2018 - Current
  • Assisted customers with product setup to foster successful adoption and usage.
  • Managed approximately 100 emails per day from customers
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Created customer support strategies to increase customer retention.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
  • Streamlined communication channels between customer success and engineering teams, expediting issue resolution.
  • Developed comprehensive knowledge base and FAQs, reducing incoming support queries by offering self-help options.
  • Provided expert guidance to customers on best practices for product utilization.
  • Assisted in managing social media channels.

Teacher

International School of Arizona
08.2017 - 08.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced literacy skills with targeted reading programs.

Education

Master of Arts - Education: Counseling

University of Redlands
Redlands, CA

Bachelor of Education - Elementary Education

University of Hawaii At Manoa
Honolulu, HI

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations
  • CRM software: Zendesk, Moosend, Agorapulse, Microsoft Suite

Timeline

Customer Success Specialist

Vayyar
10.2018 - Current

Teacher

International School of Arizona
08.2017 - 08.2018

Master of Arts - Education: Counseling

University of Redlands

Bachelor of Education - Elementary Education

University of Hawaii At Manoa

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Melody Gardiner