Summary
Overview
Work History
Education
Skills
Affiliations
Links
Timeline
Generic

Melody Garner

Bismarck

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Supervisor - Patient Access

Sanford Health
02.2025 - Current
  • Assist in implementing changes and processes to facilitate efficient quality Patient Access services and achieve department goals and objectives. I apply my advanced understanding of Patient Access Management department workflow and end user needs based on health care related practices, and regulatory and legal requirements.

Patient Access Representative

Sanford Health
10.2024 - 02.2025
  • Serves as a liaison between patients, families, psychians, and medical support staff. Specific duties include the following: Collaborating with a multi-disciplinary team to ensure medical services are appropriately scheduled for patients. Requires depth of knowledge of the service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform duties. Collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization and duties and work the front desk. Serve as an EMR super user. Display professionalism and promote an atmosphere of mutual respect and cooperation. Work independent, as part of a team. Maintaining confidentiality of sensitive information. Use problem solving and critical thinking skills to resolve issues and seek guidance from leadership when appropriate. Proficient in computer skills and use of multi-line telephone.

Account Manager

Go Promo
05.2022 - 09.2024
  • Oversee large client accounts. Work with a variety of industries which causes responsibilities to vary. Generally includes managing each sales account to ensure the clients are satisfied with the products or services they receive, information clients about new products and services, and providing excellent customer service. Networking to develop potential customers relationships and seize every opportunity to gain a new account. The point of contact and manager for these accounts, both through phone and face-to-face meetings. Maintain sales goals with over $500,000.00 in yearly sales.

Insurance Billing and Reception

Baker Family Medicine
01.2021 - 05.2022
  • Scheduling patients, answering patient phone calls and questions. Submitting medical insurance and verifying patient benefits. Account receivable.

Health Information Coder and Transcriptionist

Missouri Slope Care Center
01.2016 - 01.2021
  • Promoted within the company to Health Information Coder. Responsible for ICD-10 coding for a facility which holds 255 residents. Reviewing all resident medical records for acute, chronic conditions, and surgical histories. Coding medications with appropriate diagnosis codes, lab audition for PIP and QUAPI projects closing deceased/discharge resident charts.

Stay At Home Mother

08.2012 - 12.2016
  • Stay at home Mother of twin boys. Accomplished, seasoned professional with years of experience and a track record of proven success in meeting daily, monthly, and yearly goals, such as diaper changes, bedtimes and aidin in memorization of ABC’s and so much more! Running a home by day and multiple sleepless night feedings by night. I perform well under stress.

Health Information Assistant

Missouri Slope Lutheran Care Center
01.2010 - 08.2012
  • Review medical records and complete admission, discharge, death, hospital transfer, hospital return and room transfer records. Monitor and coordinate lab work, ICD-10 coding for 150+ residents. Medicare Part B coding. In charge of all medical transcription for the facility.

Clinical Coordinator

Dana Farber Cancer Institute
01.2007 - 12.2009
  • Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments all appointments; doctor visits and infusions, in accordance with the scheduling guidelines; liaising among patients/ families, providers/leadership; utilizing institutional and technical knowledge to properly triage patient and working closely with provider to appropriately meet their requests. Left because I moved back to ND.

Education

Bachelors Degree -

North Dakota State University
01.2024

Post-Secondary Certificate/Diploma - undefined

Ashworth College
01.2014

Post-Secondary Certificate/Diploma - undefined

Lincoln Technical Institute
01.2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Staff development
  • Staff discipline
  • Team building
  • Processes and procedures
  • Project planning

Affiliations

Bismarck Mandan Chamber of Commerce Ambassador

Links

https://bismaninc.com/go-promos-team-is-pushing-each-other-to-new-heights/

Timeline

Supervisor - Patient Access

Sanford Health
02.2025 - Current

Patient Access Representative

Sanford Health
10.2024 - 02.2025

Account Manager

Go Promo
05.2022 - 09.2024

Insurance Billing and Reception

Baker Family Medicine
01.2021 - 05.2022

Health Information Coder and Transcriptionist

Missouri Slope Care Center
01.2016 - 01.2021

Stay At Home Mother

08.2012 - 12.2016

Health Information Assistant

Missouri Slope Lutheran Care Center
01.2010 - 08.2012

Clinical Coordinator

Dana Farber Cancer Institute
01.2007 - 12.2009

Post-Secondary Certificate/Diploma - undefined

Ashworth College

Post-Secondary Certificate/Diploma - undefined

Lincoln Technical Institute

Bachelors Degree -

North Dakota State University

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