Melody Ghering
Canyon,TX
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Hostess
Olive Garden Restaurant
08.2022 - 01.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Sales Associate
Rue 21
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Stock Associate
Hollister
06.2021 - 08.2021
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
Nursing
West Texas A&M University
Canyon, TX05.2027
High School Diploma -
Canyon High School
Canyon, TX12.2022
Skills
- Greeting and Escorting Guests
- Guest Relations
- Restroom Servicing
- Hospitality and Accommodation
- Sales and Marketing
- Performance Improvement
- Assigning Tables
- Guest Satisfaction
- Customer Loyalty
- Active Listening and Communication
- Guest Experience Management
- Customer Preferences
- Table Setting Knowledge
- Cleaning and Sanitation
Timeline
Hostess
Olive Garden Restaurant
08.2022 - 01.2023
Sales Associate
Rue 21
05.2022 - 08.2022
Stock Associate
Hollister
06.2021 - 08.2021
Nursing
West Texas A&M University
High School Diploma -
Canyon High School