MELODY GREGORY
Macedonia,IA
Summary
Experienced with overseeing environmental services operations, ensuring high standards of cleanliness and safety. Utilizes strong leadership and strategic planning to drive efficiency and sustainability. Knowledge of regulatory compliance and best practices in environmental health and safety.
Overview
22
22
years of professional experience
Work History
Environmental Service Director
RISEN SON CHRISTIAN VILLAGE
Council Bluff, IA
07.2020 - Current
- Recruit, interview, hire and schedule housekeeping, laundry, and maintenance crew; set high performance expectations for 18 direct reports
- Purchased supplies and equipment within budget
- Oversee remodel turnovers to comply with Christian Homes standards and deadlines
- Hire contractors, negotiate contracts, and conduct training and performance evaluations for new hires
- Handled staff shortages by performing housekeeping duties until temporary help was secured through staffing agencies
- Conducted new hire orientation and training according to company policies, covering safety and emergency procedures
- Led daily maintenance staff meetings to review work orders and identify areas for building upkeep
- Conducted monthly housekeeping and laundry meetings to reinforce procedures and communicate new developments
- Developed SOPs, including safety and emergency procedures
- Addressed escalated resident concerns on building operations, resolving 50% on first response; key issues included heating/cooling (resolved) and delayed window repairs
- Successfully negotiated permits with regulatory bodies while maintaining a positive relationship between stakeholders.
- Established a culture of continuous improvement through regular review sessions focused on evaluating current practices against industry benchmarks.
- Streamlined facility operations by conducting thorough environmental audits and identifying areas for improvement.
- Championed green initiatives by promoting recycling efforts within the organization and community events.
Housekeeping Manager
RISEN SON CHRISTIAN VILLAGE
Council Bluff, IA
10.2019 - 07.2020
- Managed 11 housekeepers, including hiring and scheduling
- Coordinated supply/equipment procurement within budget
- Resolved issues during staff shortages
- Assessed team performance by conducting room checks and gathering resident feedback, achieving ~100% satisfaction
- Conducted one-on-one training for new hires, covering emergency procedures and cleaning protocols in accordance with company policies
- Facilitated monthly meetings to review procedural updates, leading to improvements in daily operations
- Developed and implemented SOPs, ensuring building maintained proper functionality and appearance
- Addressed resident complaints regarding home cleanliness, resolving issues immediately upon report
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
Manager, Housekeeping and Laundry
HEALTHCARE SERVICES GROUP, INC.
Lincoln, NE
02.2018 - 10.2019
- Supervised 11 housekeepers
- Created schedules and handled staff shortages to maintain operations
- Conducted new hire orientation and training
- Led meetings on customer service, quality, and safety
- Formulated SOPs
- Recruited and interviewed housekeepers
- Purchased items and equipment within budget
- Developed team talent through ongoing training, confirming employees met job expectations and performed at high standards
- Led weekly meetings to reinforce customer service, quality standards, and safety and risk management, resulting in adherence to procedures and improved performance
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Manager, Housekeeping and Laundry
IMMANUEL
Omaha, NE
09.2011 - 02.2018
- Maintained operations during staff shortages,
- Conducted new hire orientation and training
- Established schedules and SOPs
- Recruited and interviewed job applicants
- Streamed lined the Safety Data Sheets into a online system.
- Held weekly team meetings to sustain service excellence, high quality, and safe environment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Housekeeper
TENDER CARE CENTERS INC.
Clare, MI
08.2003 - 03.2009
- Maintained cleanliness of residential rooms, public areas, and offices
- Stripped and waxed floors in resident rooms and common area/work spaces.
- Organized linen carts for washing and drying
- Sanitized laundry equipment and work areas regularly
- Distributed clean linens to resident rooms and staff
- Assisted kitchen staff and floor technicians as needed
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Assistant Housekeeping Manager and Laundry Supervisor
HOLIDAY INN EXPRESS
Clare, MI
- Provided managerial support and inspected rooms to ensure compliance with cleaning standards
- Completed night audits for front desk operations, laundry inventory, and housekeeping supplies
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
Education
Some College (No Degree) - Business Administration And Management
Mid Michigan Community College
Harrison, MISkills
- Environmental policy development
- Hazardous materials handling
- Environmental compliance
- Environmental auditing
- Delegating work assignments
- Regulatory compliance
- Checking supplies
- Attention to detail
- Problem-solving abilities
Timeline
Environmental Service Director
RISEN SON CHRISTIAN VILLAGE
07.2020 - Current
Housekeeping Manager
RISEN SON CHRISTIAN VILLAGE
10.2019 - 07.2020
Manager, Housekeeping and Laundry
HEALTHCARE SERVICES GROUP, INC.
02.2018 - 10.2019
Manager, Housekeeping and Laundry
IMMANUEL
09.2011 - 02.2018
Housekeeper
TENDER CARE CENTERS INC.
08.2003 - 03.2009
Assistant Housekeeping Manager and Laundry Supervisor
HOLIDAY INN EXPRESS
Some College (No Degree) - Business Administration And Management
Mid Michigan Community College
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