Melody Guzman
The Bronx,NY
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
17
17
years of professional experience
Work History
Waitress
NexDine
The Bronx, New York
10.2023 - 09.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Full Time Sales Manager
Carter’s My Plumber
, NY
10.2020 - 06.2023
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Home Health Aide
Cooperative Home Care
The Bronx, New York
07.2016 - 07.2020
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
Assistant Store Manager
Children’s place
The Bronx, NY
10.2007 - 10.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Stevenson High School
The Bronx, NY06-1999
Skills
- Menu Recommendations
- Order Accuracy
- Customer Service
- Safe Food Handling
- Table setting arrangements
Timeline
Waitress
NexDine
10.2023 - 09.2024
Full Time Sales Manager
Carter’s My Plumber
10.2020 - 06.2023
Home Health Aide
Cooperative Home Care
07.2016 - 07.2020
Assistant Store Manager
Children’s place
10.2007 - 10.2019
High School Diploma -
Stevenson High School
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