Melody Hall
Residential House Cleaner
Gowen,MI
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Residential House Cleaner
Self-employeed
Gowen, MI
05.2017 - Current
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Provided excellent house cleaning and maid services to clients.
- Exceeded client expectations to garner future services.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Collected payment for services rendered and provided client with billing receipts
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures
- Operated electronic backpack vacuums and floor sweepers
- Disposed of trash and recyclables each day to avoid waste buildup
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition
- Sanitized apartments after move-out or prior to move-in
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Kept building entryway glass clean and polished for professional presentation
- Adhered to professional house cleaning checklist
Ticket/Gate Agent
Delta Air Lines, Inc
Grand Rapids, MI
04.2012 - 05.2017
- Managed passenger check-in by verifying customers' travel documentation.
- Sold, printed and reissued available tickets to customers at check-in.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted customers with ticketing and baggage check-in requirements
- Tagged and transferred baggage from scales to designated conveyor belt
- Sold, printed and reissued available tickets to customers at check-in
- Managed passenger check-in by verifying customers' travel documentation
- Disbursed and recorded appropriate gate passes
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Licensed In-Home Daycare Provider
Owner-Operator
Grand Rapids, MI
10.1987 - 04.2012
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Met with parents about daily activities, positive developments and issues.
- Kept areas clean, organized and stocked and sanitized surfaces and toys.
- Offered top-notch care to 6+ children at once, ranging in age from 0 to 10.
Education
High School Diploma -
Creston High School
Grand Rapids, MI 09.1982 - 09.1986
Skills
Residential cleaning
Housekeeping
Quality control guidelines
Conscientious
Excellent customer service
Mopping and sweeping
Floor scrubber machines
Cleaning bathrooms
Ceiling fans
Window cleaning
Ordering cleaning supplies
Dusting furniture
Timeline
Residential House Cleaner
Self-employeed
05.2017 - Current
Ticket/Gate Agent
Delta Air Lines, Inc
04.2012 - 05.2017
Licensed In-Home Daycare Provider
Owner-Operator
10.1987 - 04.2012
High School Diploma -
Creston High School
09.1982 - 09.1986