Melody Johnson
Human Resources Management
Loganville,GA
Summary
Detail-oriented and highly organized HR professional offering expertise in shaping the employee experience, support employee growth, and contribute to a positive and productive workplace culture. looking to advance with a company that will enable me to contribute to HR initiatives. Demonstrated success in managing administrative tasks, overseeing HR functions, and ensuring seamless office operations. Proficient in implementing and supporting effective processes while promoting a positive employee experience.
Overview
14
14
years of professional experience
Work History
Office Support Specialist
Northside Hospital
02.2024 - Current
- Performs various types of administrative support to the hospital campus locations to include but not limited to scheduling appointments, verifying insurance, answering incoming calls.
- Registers new patients and updates existing patient demographics using different EMR systems to include Cerner (Schappbook, Revenue Cycle, and AtenaOne).
- Collects patient’s confidential information including specialist medical diagnosis and patient correspondence.
- Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patient and medical staff
- Set, change, or cancel appointments for the clinic’s physicians: manage requested outgoing patient medical records in accordance with the law.
HR Generalist
Oaks at Suwanee Creek
01.2021 - 12.2023
- Worked alongside hiring managers to complete the recruitment cycle, which includes job postings, candidate screenings, interviews, and the issuance of offer letters.
- Organized the onboarding process by preparing new hire documentation, conducting orientation sessions, and ensuring a seamless integration into the organization.
- Oversaw the HRIS system to maintain precise and current employee information, which encompasses personal details, benefits enrollment, and performance assessments
- Processed payroll on a regular schedule (bi-weekly) using payroll software (ADP, iSolved HCM, etc.)
- Entered and maintain accurate employee data, including new hires, terminations, and changes in pay rates or employment status.
- Updated payroll records with any changes in employee benefits, tax withholdings, and deductions.
- Assisted in managing training programs focused on compliance topics such as harassment prevention, fire safety, and OSHA training.
- Effectively managed PTO (Paid Time Off), leave policies, 401K retirement plans, overtime hours, and employee assistance programs for healthcare employees.
- Created and managed HR metrics and reports, including turnover rates, employee demographics, and compliance monitoring.
Office Assistant
Sheridan at Eastside
10.2018 - 11.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Supported the HR department in various operational tasks, such as organizing meetings, scheduling interviews and maintaining office supplies.
- Maintained training records and ensure compliance with mandatory training requirements.
- Help facilitate communication between employees and management to resolve issues.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Administrative Assistant
Rockaway Care Rehabilitation Center
08.2010 - 12.2017
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Managed and organized patient records, ensuring compliance with privacy regulations and accuracy of information.
- Served as a liaison between patients, healthcare providers, and insurance companies; communicated effectively via phone, email, and in-person interactions.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
M.S - Human Resources Management
Southern New Hampshire University
Manchester, NHB.S - Organizational Management, Concentration in Human Resources Management
St. Joseph's College
Brooklyn, NYSkills
- Strong analytical and critical thinking skills to identify issues and develop practical solutions
- Ability to adapt to changing organizational needs and work effectively in a dynamic environment
- Strong attention to detail to ensure accuracy in payroll, employee records, and compliance documentation
- Proficiency in ADP WorkNow, and iSolved Human Resources Information Systems (HRIS) and payroll software
- Strong understanding of the importance of confidentiality in handling sensitive employee information
- Awareness and appreciation of diverse backgrounds and perspectives within the workforce
Websites
Accomplishments
- Engaged in HR initiatives and ad-hoc projects that supported company growth, enhance employee engagement, and improve operational.
- Partnered with management team to conduct corrective actions, terminations, and mediations, meticulously ensuring adherence to all relevant laws and regulatory mandates, resulting in 100% compliance.
Affiliations
- Society of Human Resource Management
Timeline
Office Support Specialist
Northside Hospital
02.2024 - Current
HR Generalist
Oaks at Suwanee Creek
01.2021 - 12.2023
Office Assistant
Sheridan at Eastside
10.2018 - 11.2020
Administrative Assistant
Rockaway Care Rehabilitation Center
08.2010 - 12.2017
M.S - Human Resources Management
Southern New Hampshire University
B.S - Organizational Management, Concentration in Human Resources Management
St. Joseph's College
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