Melody Hayes

• Operated company vehicle to transport and deliver packages to residential and commercial locations in a timely manner.

• Followed established delivery routes and safety procedures to ensure secure handling of sensitive materials.

• Maintained accurate delivery logs and verified package information to ensure accountability

• Maintained and reviewed confidential customer records to ensure accuracy and regulatory compliance.

• Processed warranty and insurance documentation using automated tracking systems.

• Coordinated with internal departments to resolve documentation discrepancies.

• Take work orders from supervisor for client trip.

• Drive clients to their destinations on time.

• Assist clients as they get into and out of the vehicle.

• Report back to the supervisor when clients have been dropped off at their destination.

• Report traffic delays on route back to supervisor.

• Report any incidents or accidents to the supervisor.

• Operate wheelchair lifts as needed.

• Supervised housekeepers.

• Assigned work areas an daily housekeeping duties.

• Inspected the work of all housekeepers.

• Gave verbal feedback and documented employee progress.

• Conducted performance evaluations.

• Posts room charges and taxes to guest accounts.

• Processes guest charges for voucher and credit card vouchers.

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.

• Transfer charges and deposits to master accounts.

• Checks to see that all charges are assigned to the appropriate departments.

• Prints up and files reservations for the next business day.

• Verifies all account postings and balances.

• Verifies that room rates are correct and posts those rates to guest accounts.

• Is able to function as a front desk agent especially in terms of check-in and check-out