Melody Henderson
Greenville,MS
Summary
To provide service, demonstrate notable responsibility, and strive for excellence towards the responsibilities expected of me.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
26
26
years of professional experience
Work History
Manager's Assistant
Enterprise Rent-A-Car
06.2018 - 12.2025
- Organized schedules and appointments for management, ensuring efficient time allocation.
- Coordinated vehicle inventory management, optimizing fleet availability and utilization.
- Assisted in training new team members, enhancing onboarding experience and operational knowledge.
- Streamlined communication between departments, improving workflow efficiency and response times.
- Managed customer inquiries and resolved issues, elevating client satisfaction and loyalty.
- Mentored junior staff in best practices for customer service and operational excellence.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Specialist Millwork
Lowe’s
11.2013 - 10.2021
- Serves as the store expert in millwork by providing detailed product information to both customers and peers
- Promote and recommend products, plans, or installation services that match customer needs
- Inform customers on pricing, options or status on pending orders
- Generate leads, conduct sale activities, build relationships with customers
- Keep shelves stocked and correctly and correctly displayed
- Coordinate successful completion of projects and orders
- Enter new orders for customers, reach out to vendors on special orders, track and fulfill orders, and revolving orders
- Resolving customer complaints
- Promote credit financing
- Achieve required sales goals on a monthly basics
- Multi-tasking and prioritizing
- Possess strong organizational skills
- Appropriate time management skills
- Effectively perform job objectives independently and as a team player
- Provide productive communication skills, both written and verbal
ASR Sales Associate
Cspire Wireless
04.2010 - 08.2013
- Provide customers with personalized, prompt, empathetic, courteous, and respectful service
- Use excellent interpersonal skills and proven sales techniques to effectively communicate world class
- Quickly resolve customers issues and challenges
- Search for new ways to improve the quality of our customer service
- Achieve sales goals and customer satisfaction standards at designated retail locations
- Implement C Spire’s strategic vision of diversified technology to life
- Exhibit passion to learn new technologies
- Multi-tasked and prioritized daily
- Able to work independently with little direction or supervision
Lab Teacher
Greenville Public School District
12.2007 - 01.2010
- Completed monthly lesson plans
- Educate students on basic fundamentals
- Provide individualized time with each student
- Organize activities and materials daily
- Supplied needed care for students with emotional/physical challenges
- Assist students with transitions and activities
Sales Associate
Belk Department Store
09.1999 - 01.2007
- Provide excellent customer service
- Achieved daily sales goals
- Ensure merchandise is appropriately organized and stocked
- Maintain clean and orderly work environment
- Assisted with yearly inventory quantity
Desk Clerk
Delta State University
08.2006 - 01.2007
- Provide desktop support to end-user regarding internet connectivity
- Displayed required professionalism with customers
- Knowledgeable of IT desktop, security practices and implementation concept
- Proficient with computers, particularly with Microsoft Outlook, Office, Excel, PowerPoint, Word, Visual Basic, Internet Explorer Windows 7,8,10,XP and Safari
Education
Bachelor of Business Administration - Concentration in Computer Information System
Delta State University
Cleveland, MS05.2007
MBA - Human Resources Management
Nova Southeastern University
Davie, FL05-2024
MBA - Health System Management
Nova Southeastern University
Davie, FL05-2026
Skills
- Microsoft Office Software (Access, Word, Excel, PowerPoint), Internet Explorer
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Manager's Assistant
Enterprise Rent-A-Car
06.2018 - 12.2025
Sales Specialist Millwork
Lowe’s
11.2013 - 10.2021
ASR Sales Associate
Cspire Wireless
04.2010 - 08.2013
Lab Teacher
Greenville Public School District
12.2007 - 01.2010
Desk Clerk
Delta State University
08.2006 - 01.2007
Sales Associate
Belk Department Store
09.1999 - 01.2007
Bachelor of Business Administration - Concentration in Computer Information System
Delta State University
MBA - Human Resources Management
Nova Southeastern University
MBA - Health System Management
Nova Southeastern University