Melody Herrera

Accomplished dental billing specialist along with managing and growing successful business by working with dental offices doing insurance billing, insurance payment posting, accounts receivable follows up, outstanding claims follow up, and statement processing. Stellar record of leading and efficiently managing dental operations, providing impeccable dental assistance, optimizing office administrative processes, and delivering quality health care services to patients. Demonstrated expertise in consistently exceeding client expectations and delivering strong and sustainable gains in performance, productivity, and profitability. In-depth knowledge of oral healthcare procedures combined with excellent customer service skills. Articulate communicator with exceptional leadership expertise in strengthening relationships with patients, staff, and executive management to achieve positive health outcomes and organizational goals.

• Dental Office Manager, David Tobias Dental, Lynnwood, WA, 2018-01-01, 2021-12-31, Led and efficiently managed front-end operations to deliver quality healthcare services to the patients., Performed various day-to-day duties, including office administration, financial arrangement, scheduling, preauthorization, treatment coordination, treatment plan presentations, educating patients, and team development., Delivered impeccable dental care and customer service to patients by establishing a safe and high-quality healthcare environment while boosting team morale., Successfully implemented changes to the practice by collaborating with the doctor as well as introducing new software and upgraded systems.
• Dental Office Manager, Dr. Martin Fernunson, DDS, Bellevue, WA, 2013-01-01, 2017-12-31, Managed accounts payable/receivable, financial arrangements, scheduling, pre-authorizations, treatment coordination, treatment plan presentations, patient education, social media accounts, team building and training., Carried out all aspects of managing a dental practice and engaged with doctors to apply changes to the practice., Established a quality healthcare environment for the patients while delivering exceptional dental care and customer services to the patients., Achieved and exceeded patient expectations by spearheading and efficiently managing front-end operations.
• Dental Office Manager, Bella Dental Care, Bellevue, WA, 2011-01-01, 2013-12-31, Leveraged expertise in efficiently managing schedules, insurance billing, breakdown of dental benefits, pre-authorizations, treatment coordination, treatment plan presentation, patient care, and collections., Coordinated with various doctors who owned practice while providing patient care on separate days., Developed a strong rapport with patients and staff by delivering exceptional services to clients and motivating team members., Aided in mentoring and guiding staff as well as facilitated in the transition to a digital office., Successfully executed new software and systems for patients and staff.
• Dental Office Manager / Dental Assistant, Patricia Cleavinger, DDS (Doctor Retired), Bellevue, WA, 2005-01-01, 2012-12-31, Carried out various duties, including efficiently managing accounts payable/receivable, insurance billing, pre-authorizing, benefits breakdown, scheduling, consulting patients, coordinating treatment, planning treatment presentations, and educating patients., Built excellent rapport with patients, staff, and referring dentists., Introduced and implemented new software and systems for patients/staff.

• Seattle Study Club Seminars
• Frank Spear Continuing Education
• Scottsdale Center for Dentistry Continuing Education
• AADOM
• My Social Practice
• Cedr Solutions
• Practice Booster