Melody Hesse
Canyon,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Claim/QC Supervisor
Rain And Hail Insurance Service
Amarillo, TX
05.2012 - Current
- Open new claims
- Review finalized claim paperwork to ensure all supporting documents are included per claim guidelines
- Data input of claim file into System for indemnity payments
- Written/Verbal communication to/from adjusters, agents, field staff and insureds regarding claim status and procedures
- Generating and distributing claim reports
- Generating quality control documents, and reports
- Data input of Quality Control Review
- Making changes in MPCI System as necessary to reflect QC audit results
- Maintaining records of adjuster training hours
MPCI Crop Underwriter
Rain And Hail Insurance Service
Amarillo, Texas
07.2009 - 05.2012
- Underwriter of MPCI Crop Insurance/Crop Hail Insurance
- Written/Verbal communication to agents for missing documents/questions on application
- Back up of IT Support
- Researched Compliance issues for Claims/QC Manager
Implementation Analyst
First Data Debit Services
Amarillo, Texas
10.2004 - 07.2009
- Written/Verbal communication with financial institutions for multiple Implementation products
- Handle complex projects requiring coordination with multiple departments
- Responsible for all database settings pre and post conversion
Administrative Assistant
First Data Debit Services
Amarillo, Texas
09.2002 - 10.2004
- Set up files for new financial institution card program and atm terminals
- Completion of network forms for Implementation process for gateway setup of card products and atm terminal driving
- Maintaining Xcel spreadsheet for financial institution pricing
- Reviewing monthly billing statements for accuracy
- Ordering ATM cards from Atm vendor
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
Education
High School Diploma -
Sudan High School
Sudan Texas05.1980
Skills
- Microsoft Office
- Customer Service
- Written/Verbal communication
- Multi tasking
- Detail Oriented
Websites
Timeline
Claim/QC Supervisor
Rain And Hail Insurance Service
05.2012 - Current
MPCI Crop Underwriter
Rain And Hail Insurance Service
07.2009 - 05.2012
Implementation Analyst
First Data Debit Services
10.2004 - 07.2009
Administrative Assistant
First Data Debit Services
09.2002 - 10.2004
High School Diploma -
Sudan High School
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