Melody House
Harrah,OK
Summary
Experienced Logistics Manager with over 25 years in supply chain management, specializing in optimization, vendor negotiation, and team leadership. Expertise in developing logistics strategies that enhance operational efficiency and reduce costs. Proven ability to implement process improvements, manage multi-disciplinary teams, and foster strong client relationships. Adaptable and resourceful, excelling in fast-paced environments while focusing on continuous learning and professional growth.
Overview
30
30
years of professional experience
Work History
Logistics Manager
Department of Navy
Norfolk, VA
07.2000 - Current
- Managed logistics operations for fleet maintenance and supply chain coordination.
- Oversaw inventory management and distribution of equipment and supplies.
- Coordinated transportation schedules for personnel and materials across multiple locations.
- Developed and maintained relationships with vendors and service providers.
- Implemented best practices for logistics efficiency and compliance with regulations.
- Led cross-functional teams in executing logistical strategies and initiatives.
- Analyzed data to optimize shipping routes and reduce delays in deliveries.
- Trained staff on logistics processes, safety procedures, and equipment usage.
- Worked collaboratively with customers and staff at various levels.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Coordinated with suppliers to ensure timely deliveries of goods.
- Created and enforced policies and procedures for entire logistics team.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Implemented cost-saving measures such as route optimization for shipments.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
- Led and managed projects to support logistics efforts and plans.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
- Identified and resolved shipping and packaging errors.
- Identified areas of improvement in existing logistics systems using data analytics tools.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Coordinated with freight forwarders to expedite international shipments.
- Consistently met company and department objectives within budget and time constraints.
- Collaborated effectively in cross-functional team-oriented environment.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Collaborated with other departments to develop strategies that align with company objectives.
- Drafted policies regarding storage, distribution, and transportation of products.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Managed high-performing team to enhance quality and safety of internal freight systems.
- Ensured compliance with government regulations related to freight forwarding activities.
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
- Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Directed investigations to verify and resolve customer or shipper complaints.
- Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
- Prepared inventory for shipment by attaching tags and labels.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Implemented and planned warehouse safety and security programs and activities.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Implemented bar coding system to identify location and quantities of requested items.
- Examined expenditures to develop plans and budgets for increasing profits or improving services.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Established or monitored specific supply chain-based performance measurement systems.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Special Order Supervisor
TrakAuto
Landover, Maryland
08.1996 - 05.2000
- Supervised daily operations and ensured adherence to company policies.
- Trained new staff on safety procedures and operational protocols.
- Facilitated communication between team members to enhance workflow efficiency.
- Oversaw scheduling and assigned tasks to optimize team performance.
- Resolved customer inquiries and complaints in a timely manner.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Trained new employees on company policies and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Bank Teller
Bank of America
Riverdale, MD
09.1998 - 03.1999
- Processed customer transactions efficiently at Bank of America branches.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced cash drawers daily to ensure accurate financial reporting.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Maintained confidentiality of bank records, transactions and customer information.
- Assisted customers with account inquiries and provided product information.
- Explained bank services, financial products and applicable fees to customers.
- Identified customer financial needs and offered suitable financial products, enhancing customer satisfaction and loyalty.
- Resolved customer issues promptly while maintaining professionalism.
- Delivered exceptional service to customers in person or over telephone.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reconciled cash and checks against computer records at end of shift.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Researched customer inquires regarding their accounts using internal banking systems.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Ensured compliance with security procedures and banking regulations to protect customer data and maintain trust.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Trained employees on cash drawer operation.
- Supported team members during busy periods to ensure efficient service.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
Education
Bachelor of Science - Psychology
University of Maryland Global Campus
Hyattsville, MD05-2015
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD05-2000
Skills
- Logistics management
- Supply chain optimization
- Supply chain management
- Logistics oversight
- Warehouse management
- Inventory control
- Order fulfillment
- Shipping and receiving operations
- Shipping documentation
- Logistics analysis
- Procurement management
- Vendor negotiation
- Vendor relationship management
- Data analysis
- Budget planning
- Materials monitoring
- Logistics software knowledge
- Skilled in [software]
- Proficient in [software]
- Operations management
- Documentation
- Safety standards
- Training and development
- Mentoring and training
- Team management
- Staff supervision
- Problem solving
- Client relationship management
- Shipping and receiving
- Supplies inventory
- Purchasing management
- Logistics performance management
Accomplishments
- Recipient of three Navy Commendation Medals
- Awarded six Navy and Marine Corps Medals
Timeline
Logistics Manager
Department of Navy
07.2000 - Current
Bank Teller
Bank of America
09.1998 - 03.1999
Special Order Supervisor
TrakAuto
08.1996 - 05.2000
Bachelor of Science - Psychology
University of Maryland Global Campus
Associate of Arts - General Studies
Prince George's Community College