Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melody Johnson

Monticello,AR

Summary

Dynamic administrative professional with extensive experience at Southeast Arkansas Human Development Center, excelling in documentation and recordkeeping. Proven ability to enhance operational efficiency through innovative process improvements. Skilled in scheduling and maintaining excellent customer relationships, demonstrating strong communication and organizational skills to support business operations effectively.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Observes resident care, recommending opportunities for improvements.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.

Overview

17
17
years of professional experience

Work History

Administrative Assistant III

Southeast Arkansas Human Development Center
04.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Special Education Paraprofessional

Monticello School District
08.2015 - 04.2023
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Interacted physically and verbally with students throughout each day.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Oversaw class of students in absence of instructor.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Developed tailor-fit lesson plans to cater to individual needs of each student.
  • Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Delivered efficient instruction by assisting with lesson planning and materials preparation.
  • Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.
  • Helped feeding and daily living skills to support physical and emotional well-being.
  • Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
  • Worked with students to promote learning and pro-social development.
  • Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
  • Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
  • Promoted good study habits and student independence to improve quality of student outcomes.
  • Observed students' performance and recorded relevant data to assess progress.
  • Provided individualized reading, writing and math instruction to support student development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
  • Assisted with communication methods to keep parents informed about child's development and behavioral issues.
  • Adapted equipment and technology, boosting student engagement and motivation.

Housekeeper

The Woods Of Monticello
02.2012 - 08.2015
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Operated electronic backpack vacuums and floor sweepers.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Dusted picture frames and wall hangings with cloth.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Handled requests for extra linens, toiletries and other supplies.

Receptionist

Olan Mills Portrait Studio
05.2011 - 01.2012
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Compiled information from files and research to satisfy information requests.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Hostess

Ritz Carlton Hotel
05.2008 - 05.2011
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Opened and closed seating sections according to volume of guests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Promoted business loyalty by fostering positive customer relationships.
  • Seated patrons based on guest preferences and seating availability.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

High School Diploma -

Hancock Central High School
Sparta, GA

Skills

  • Letter preparation
  • Bookkeeping
  • Research
  • Mail handling
  • Filing
  • Scheduling
  • Check processing
  • Business operations support
  • Health insurance processing
  • Spreadsheets
  • Conference planning
  • Medical terminology
  • Computer proficiency
  • File organization
  • Documentation and recordkeeping

Languages

English
Professional Working

Timeline

Administrative Assistant III

Southeast Arkansas Human Development Center
04.2023 - Current

Special Education Paraprofessional

Monticello School District
08.2015 - 04.2023

Housekeeper

The Woods Of Monticello
02.2012 - 08.2015

Receptionist

Olan Mills Portrait Studio
05.2011 - 01.2012

Hostess

Ritz Carlton Hotel
05.2008 - 05.2011

High School Diploma -

Hancock Central High School
Melody Johnson