Melody Jones
Las Vegas,NV
Summary
Dynamic customer service professional with a proven track record at Eurospar, excelling in problem resolution and relationship building. Adept at enhancing customer satisfaction through active listening and informed recommendations. Recognized for mentoring new hires and fostering a positive team environment, ensuring high-quality service delivery.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Eurospar
01.2020 - 07.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Barista
MacDonald's Restaurant
08.2015 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Home Health Caregiver
Diakoniewerk
09.2015 - 07.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Education
Massage Therapy - Massage Therapy
Vital Akademie
Linz Austria04-2014
Bachelor of Science - Nursing
Butuan Doctors
Butuan Agusan Del Norte03-2008
High School Diploma -
Jacinto P Elpa National High School
Tandag Surigao Del Sur Philippines03-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint resolution
- Complaint handling
- Payment processing
Languages
English
Professional Working
German
Full Professional
Timeline
Customer Service Representative
Eurospar
01.2020 - 07.2022
Home Health Caregiver
Diakoniewerk
09.2015 - 07.2017
Barista
MacDonald's Restaurant
08.2015 - 07.2019
Massage Therapy - Massage Therapy
Vital Akademie
Bachelor of Science - Nursing
Butuan Doctors
High School Diploma -
Jacinto P Elpa National High School
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