Melody Kennison
Jacksonville,Florida
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Community Manager
Yes Communities
Jacksonville, Florida
12.2022 - 01.2024
- Managed multiple projects simultaneously, ensuring deadlines are met.
- Organized and maintained all tenant files, documents, and other records in accordance with company policy.
- Handled tenant complaints, inquiries and requests regarding maintenance issues or rent payments in a timely manner.
- Created and processed rental agreements, lease renewals, notices to vacate, rent increases, evictions and other related paperwork.
- Coordinated with contractors for repairs, renovations or other services as needed.
- Generated monthly reports on occupancy rates, delinquency rates, cash flow analysis and other performance metrics.
- Received applications from prospective tenants; verified credit history and references before approving applications.
- Adhered to Fair Housing Laws while screening applicants for tenancy.
- Prepared detailed move-in and move-out inspection reports for each unit.
- Ensured timely payment of invoices related to the upkeep of the property.
- Managed daily operations of the office; coordinated meetings between staff members as needed.
- Performed administrative tasks such as data entry into spreadsheets or databases.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Processed financial documents, contracts, expense reports and invoices.
- Responded promptly to emails or phone calls from tenants regarding any issues that may arise.
Practice Administrator
Physician Group Services
Jacksonville, Florida
04.2012 - 10.2022
- Oversaw accounting, budgeting and financial reporting
- Trained interns and newly hired team members on office procedures and computer system
- Developed close working relationships with front office and back office staff
- Assisted with regulatory issues such as compliance
- Ordered all office supplies and kept check on inventory levels
- Provided supervision and management to team of support personnel
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Boosted staff morale by offering constructive feedback and specific direction
- Assessed processes and procedures, complying with OSHA and HIPAA regulations
- Addressed and remedied all patient or team member issues
- Supervised team of 60 office personnel
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Billing Coordinator
Collier Spine Institute
Jacksonville, Florida
02.2006 - 04.2012
- Prepared billing statements for patients and verified correct diagnostic coding
- Communicated with insurance providers to resolve denied claims and resubmitted
- Posted payments and collections on regular basis
- Managed billing calendar and scheduled claims for payments
- Prepared accounts with past due balances and transferred those cases to collection agency
- Posted surgical charges for practice providers
- Filed and updated patient information and medical records
- Delivered timely and accurate charge submissions
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded proactively and positively to rapid change.
Administrative Assistant
North Florida OBGYN
Jacksonville, Florida
10.1998 - 01.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Advocated for patients through conversations with insurance representatives
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Verified insurance coverage to prepare for upcoming patient appointments
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Called patients to confirm scheduled appointments day in advance
- Improved timely payment of bills by developing flexible payment plans for patients
- Enhanced office productivity by handling high volume of callers per day
- Supported providers in outpatient medical office through coordinating administrative operations
- Completed and filed financial documentation for accounting purposes.
Education
E.M.T - Emergency Medical Technician
Florida State College At Jacksonville
11.1998
Associate of Science - Emergency Medical Services
Florida State College At Jacksonville
04.1997
High School Diploma -
Edward H. White High School
06.1994
Skills
- Property Management
- Business Development
- Schedule Planning
- Understanding of Amenities
- Handling Escalations
- Complaint Resolution
- Training and Mentoring
Skills
Very Good, Very Good, Very Good, Very Good, Excellent, Excellent, Very Good, Very Good, Excellent
Personal Information
Title: Administrator
Timeline
Community Manager
Yes Communities
12.2022 - 01.2024
Practice Administrator
Physician Group Services
04.2012 - 10.2022
Billing Coordinator
Collier Spine Institute
02.2006 - 04.2012
Administrative Assistant
North Florida OBGYN
10.1998 - 01.2006
E.M.T - Emergency Medical Technician
Florida State College At Jacksonville
Associate of Science - Emergency Medical Services
Florida State College At Jacksonville
High School Diploma -
Edward H. White High School