Melody Kinchen
Baton Rouge,LA
Summary
Accomplished Personal Care Assistant and Customer Service Representative with a proven track record at Convergy’s, enhancing customer loyalty through exceptional service and emotional support. Skilled in data accuracy and problem resolution, adept at delivering results by leveraging strong problem-solving abilities and attention to detail. Achieved significant improvements in client wellness and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Acumen
Baton Rouge, LA
08.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Rural Mail Carrier
USPS
Denham Springs, LA
07.2015 - 04.2017
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Customer Service Representative
Convergy’s
Baton Rouge, LA
01.2008 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05.2006
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Problem-solving abilities
- Data Entry
- Customer Service
- Active Listening
- Problem Resolution
- Data accuracy
- Accuracy and Attention to Detail
- Independent worker
Timeline
Personal Care Assistant
Acumen
08.2020 - Current
Rural Mail Carrier
USPS
07.2015 - 04.2017
Customer Service Representative
Convergy’s
01.2008 - 03.2010
High School Diploma -
Denham Springs High School