Melody Kinchen
Baton Rouge,LA
Summary
Accomplished Personal Care Assistant and Customer Service Representative with a proven track record at Convergy’s, enhancing customer loyalty through exceptional service and emotional support. Skilled in data accuracy and problem resolution, adept at delivering results by leveraging strong problem-solving abilities and attention to detail. Achieved significant improvements in client wellness and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Acumen
08.2020 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Rural Mail Carrier
USPS
07.2015 - 04.2017
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Customer Service Representative
Convergy’s
01.2008 - 03.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05.2006
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Problem-solving abilities
- Data Entry
- Customer Service
- Active Listening
- Problem Resolution
- Data accuracy
- Accuracy and Attention to Detail
- Independent worker
Timeline
Personal Care Assistant
Acumen
08.2020 - Current
Rural Mail Carrier
USPS
07.2015 - 04.2017
Customer Service Representative
Convergy’s
01.2008 - 03.2010
High School Diploma -
Denham Springs High School