Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melody Kirven

Richmond,VA

Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

26
26
years of professional experience

Work History

Medical Assistant/Lead Phlebotomist

Lifeline Screening Of America
06.2021 - Current
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Mobile Lab Ladies, LLC.
10.2017 - Current
  • Travel to different locations performing blood draws for elderly, performing insurance physicals also, coaching clients with their weight loss and providing injections of natural vitamins
  • Skilled at working independently and collaboratively in team environment
  • Demonstrated respect, friendliness and willingness to help wherever needed

Medical Assistant

Optum Serve
09.2014 - 07.2018
  • Perform physicals on military personnel, deployed or non-deployed service men which includes height, weight, vision, audio, and blood pressure screenings.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.

Mobile Examiner

EMSI
08.2006 - 12.2021
  • Mobile examiner travel to different locations performing Insurance physicals
  • Lead examiner for wellness event collecting vitals, bio-metrics phlebotomy to include finger sticks and venipuncture
  • Also administer physical studies for John Hopkins Medical Center and perform drug screens and DNA tests.
  • Collected and tracked specimens.
  • Ensured timely completion of examinations by effectively managing appointments and travel schedules.
  • Guaranteed patient privacy by maintaining strict confidentiality throughout the examinations process.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.

Pharmacy Technician

Krogers Grocery Store
04.2019 - 06.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Customer relations

Stein Mart
09.2018 - 10.2020
  • Closing out the cash register at night
  • Addressing customer needs and ensuring they have a good experience.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Completed opening and closing functions to meet operational needs.
  • Assisted customers with opening accounts and signing up for new services.

FCCR
03.2005 - 07.2006
  • Greet and register clients seeking treatment and counseling services, verify insurance information
  • Prepare information to submit to billing company
  • Filing and pulling charts for insurance reasons
  • Collecting co-payments and general office work.

Phlebotomist

Laboratory Corporation of America
01.2001 - 01.2006
  • Greet and register patients, verify insurance information, process lab orders for laboratory tests, perform phlebotomy duties and process specimen taken from patients.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Reviewed patient records for accuracy and completeness.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.

Patient Service Representative

Health South Medical Center
07.2000 - 01.2001
  • Posting of daily charges to proper insurance companies, verify insurance coverage, register new and established patients, assist patients with outstanding balances on accounts, checking patients in and out of office, filing dictation in files when needed, resubmitting insurance claims because of wrong submission.

Medical Specialist
01.2000 - 07.2000
  • Greet and assist patients directing them to various locations within the building
  • Answering phones and scheduling test at various hospitals and other medical facilities, inputting and verifying insurance information, and serve as back-up in other departments.

IVNA/PCA
05.1999 - 02.2000
  • Helping patients with their daily living needs such as cooking, light cleaning, bathing, dressing and conducting blood pressure clinics twice a month for senior citizens.

Medical Assistant/Relief Receptionist

Central Virginia OB/GYN
09.1997 - 10.1999
  • Greeting and checking-in patients, update and obtain insurance information, schedule appointments, prepare charts for clinic
  • Also checked blood pressures, weight, injections, assisted with minor surgeries and pap smears.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Answered phone calls and messages for 4-physician Central Va. OB/GYN medical facility, scheduling appointments, and handling patient inquiries

Education

GED -

John Marshall High School
Richmond, VA
06.1985

Associate of Science - Practical Nursing

ECPI University
Richmond

Skills

  • Medical Office Administration
  • Patient Flow Management
  • Indirect Patient Care
  • Payment Collection
  • Patient Scheduling
  • Phlebotomy
  • Vital Sign Monitoring
  • Professional Bedside Manner
  • Lab Equipment Operation
  • Electronic Medical Records
  • Valid Va Driver's License
  • Monitoring Patient Progress
  • Patient Bathing
  • Complex Problem-Solving
  • Specimens Collection and Processing
  • Customer Service
  • Electrocardiograph Rhythm Recognition
  • Attention to Detail
  • Telephone Etiquette

Timeline

Medical Assistant/Lead Phlebotomist

Lifeline Screening Of America
06.2021 - Current

Pharmacy Technician

Krogers Grocery Store
04.2019 - 06.2021

Customer relations

Stein Mart
09.2018 - 10.2020

Mobile Lab Ladies, LLC.
10.2017 - Current

Medical Assistant

Optum Serve
09.2014 - 07.2018

Mobile Examiner

EMSI
08.2006 - 12.2021

FCCR
03.2005 - 07.2006

Phlebotomist

Laboratory Corporation of America
01.2001 - 01.2006

Patient Service Representative

Health South Medical Center
07.2000 - 01.2001

Medical Specialist
01.2000 - 07.2000

IVNA/PCA
05.1999 - 02.2000

Medical Assistant/Relief Receptionist

Central Virginia OB/GYN
09.1997 - 10.1999

GED -

John Marshall High School

Associate of Science - Practical Nursing

ECPI University

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Melody Kirven