Melody Kratz
Summary
Hard-driving business leader offering skills in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
25
25
years of professional experience
Work History
Owner /Teaching Artist
Studio Of Art
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Owner
Studio 8 Vintage
09.2012 - 02.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Designer
Closet Works
04.2003 - 05.2011
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Developed innovative design concepts for improved brand recognition and customer engagement.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Applied skill in color theory and composition to bring client visions to fruition.
- Streamlined design processes, resulting in increased efficiency and faster project completion times.
- Analyzed user behavior and feedback to optimize design and user experience.
Sales Specialist
InfoComm
08.1999 - 08.2004
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Education
Bachelor of Arts - Art History
University of Memphis
Memphis, TN05.1994
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Business Planning
- Strategic Planning
- Operations Management
Timeline
Owner /Teaching Artist
Studio Of Art
03.2021 - Current
Owner
Studio 8 Vintage
09.2012 - 02.2022
Designer
Closet Works
04.2003 - 05.2011
Sales Specialist
InfoComm
08.1999 - 08.2004
Bachelor of Arts - Art History
University of Memphis