Melody Lawson
Upper Marlboro,MD
Summary
Highly organized Executive Assistant with notable experience in managing complex calendars, coordinating international travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite and CRM systems. Proven ability to handle sensitive information with discretion and maintain confidentiality. Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency.
Overview
23
23
years of professional experience
Work History
Administrative Manager
Maryland Center for Family Guidance
Greenbelt, MD
02.2023 - 12.2024
- Managed the Maryland Center for Family Guidance front office by providing administrative support such as greeting patients, coordinating introductions, processing patient intake forms, and maintaining confidential medical records, regarding patients’ mental health history
- Responsible for responding to patient intake calls/emails, scheduling appointments for Psychiatrists, Therapists, Psychologists, and Counselors, coordinated patient care, and acted as a liaison between healthcare providers and patients
- Provided administrative support by managing clinical staff calendars, facilitating meeting logistics, developing agendas, drafting communications, tracking action items, coordinating travel arrangements, managing mailings, and maintaining appropriate filing systems
Senior Executive Assistant / Program Analyst
Oasis T&E
Washington, DC
10.2016 - 02.2023
- Managed the operational and administrative functions of the Air Traffic Services (AJT) front office by providing support to the Vice President, Deputy Vice President, Directors, and other executive level staff by managing complex calendars, greeting visitors, responding to AJT phone/email inquiries, coordinating executive travel, processing supply order request, and other ad hoc duties
- Managed three (3) AJT Administrative Assistants by delegating tasks, setting project deadlines, identifying team goals, developing monthly contract reports, conducting bi-yearly performance evaluations, approving weekly time & attendance, and conducting/participating in interviews to select viable candidates
- Anticipated the needs of executives, managed the preparation of stakeholder meetings by ensuring comprehensive briefings and read-ahead materials were organized and readily available
- Coordinated meeting logistics, including reserving conference rooms, setting up hybrid meeting technology, and ensured all IT systems function properly
- Participated in executive level meetings, captured meeting minutes, tracked action items, and distributed follow-up information to stakeholders
- Managed the routing and review of AJT communications/memorandums for approval, collated comments and ensured timely completion of deliverables
- Maintained and organized SharePoint site, uploaded documents with consistent naming conventions and version control for easy reference
- Demonstrated the highest level of professionalism and discretion when handling sensitive/confidential information or high-profile engagements
Management and Program Analyst
STI, Inc.
Washington, DC
12.2015 - 10.2016
- Provided Program Management support to the Customer Support Branch (CSB) Chief and IT Project Managers, as it related to U.S
- Immigration and Customs Enforcement (ICE) programs, customers, and Office of the Chief Information Officer (CIO) Division in submitting approximately 300 monthly IT requests and receiving timely delivery of IT acquisitions and services; developed weekly and monthly reports on business related metrics that provided insight on the number of requests received vs completed
Management and Program Analyst
SoHar
Washington, DC
06.2014 - 02.2015
- Supported Aviation Weather & Aeronautical Services Group Manager by planning, coordinating, developing reports, briefings, and white papers to revamp the overall execution of Aviation Weather & Aeronautical Services program organizational and strategic goals; developed, coordinated, and obtained senior level management input and approval for planning agendas, logistics, and executive communication of planning sessions, as well as managed action item statuses of approximately 50 projects
Management and Program Analyst
AVAYA Government Solutions
Washington, DC
04.2010 - 09.2013
- Responsible for Fleet Card Management - created high level reports and completed requirements for day-to-day operations; conducted agency-wide oversight to promote efficient use of Fleet Credit Card and mitigated risks of fraud, waste, misuse and abuse of 50,000 fleet cards
- Processed account set-ups, spending limitations, location updates, transfers, invoice reconciliations, documentation verifications, transaction disputes, suspensions, renewals, cancellations, and card disposal
- Managed purchases and risk mitigation, while collaborating with DHS, field offices, and assigned banking centers by ensuring compliance of DHS policies and procedures regarding fleet card management
- Supported Post Payment Audits (PPA) received from Department of Homeland Security (DHS) Oversight of Citibank PPA: planning, providing guidance to field offices, and reconciling audit transactions
Consultant
Program Management Associates
Arlington, VA
06.2007 - 10.2009
- Supported the IT Division Director by planning, tracking, reporting, and analyzing financial expenditures; managed a 1-million-dollar budget by validating acquisition packages, tracking purchase requests, and conducting a monthly reconciliation with the Budget Management Office
- Managed the division budget by tracking obligated, committed, and expense amounts against the spend plan; examined budget estimates and proposals for completeness, accuracy, and conformance with established procedures, regulations, and organizational objectives; maintained budget and expenditure forecasts
Management and Program Analyst
BAE Systems
Washington, DC
12.2004 - 06.2007
- Responsible for the measurement and monitoring of Earned Value Management for eight (8) DDG Destroyer ships valued at 1 billion dollars
- Developed Shareline Reports that provided insight on the contracts target cost, target profit, target price, ceiling, estimate at completion, under/over target baseline, government share, contractor share and determined the contractor profit/loss for each ship
- Developed Cost Performance Financial Analysis reports that reflected current contract status and reasonable project future program performance
- Developed Quicklook Reports that provided the government insight regarding changes in contract cost variance, schedule variance, and estimate at completion
Executive Assistant to the President
South Carolina State University
Orangeburg, SC
08.2001 - 05.2003
- Under the direct supervision of former South Carolina Supreme Court Chief Justice, Earnest A
- Finney, Jr., supported the operational and administrative functions that required thorough knowledge of university policies, procedures, operations, and an understanding of the University's role within the Orangeburg community; provided oversight by reviewing, monitoring, and approving university personnel action forms, reviewing correspondence packages, and documents prepared by other offices for Presidential signature
- Facilitated the efficient utilization of the President's time through the development and coordination of a complex calendar of appointments, meetings, social engagements, university and community functions with individuals and groups
Education
Bachelor of Science - Business Management
South Carolina State University
Orangeburg, SC05.2003
Skills
- SAP
- SharePoint
- Microsoft office suite
- E2 Government Travel
- Organization and multitasking
- Verbal and written communication
- Executive and administrative support
- Scheduling and calendar management
Honors And Awards
- Oasis T&E Employee of the Quarter, Providing outstanding FAA client support, December 2018
- CBP, Merit Award, For outstanding customer support, AVAYA Government Solutions, May 2013
Professional References
- Anetra Withers, Vice President, Oasis Systems and Technology - (301) 332-9204
- Leslie Swann, Air Traffic Manager, Federal Aviation Administration - (703) 727-6436
- DeShawn Vaughn, General Manager, Federal Aviation Administration - (202) 836-0805
Timeline
Administrative Manager
Maryland Center for Family Guidance
02.2023 - 12.2024
Senior Executive Assistant / Program Analyst
Oasis T&E
10.2016 - 02.2023
Management and Program Analyst
STI, Inc.
12.2015 - 10.2016
Management and Program Analyst
SoHar
06.2014 - 02.2015
Management and Program Analyst
AVAYA Government Solutions
04.2010 - 09.2013
Consultant
Program Management Associates
06.2007 - 10.2009
Management and Program Analyst
BAE Systems
12.2004 - 06.2007
Executive Assistant to the President
South Carolina State University
08.2001 - 05.2003
Bachelor of Science - Business Management
South Carolina State University