Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melody Leal

San Antonio,Texas

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Receptionist

Richard Silvas Law
11.2020 - 08.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.

Server

Joes Crab Shack
03.2013 - 05.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Education

GED -

Tom C Clark
San Antonio, TX
01.2008

Skills

  • Office Management
  • Clerical Support
  • File Management
  • Administrative Support
  • Data Entry
  • Scheduling
  • Bookkeeping
  • Mail Handling
  • Greeting and Seating Clients
  • Schedule Management
  • Verbal and Written Communication
  • Mail Distribution
  • Data Inputting
  • Record Preparation
  • Time Management
  • Document Management
  • Supply Management
  • Document Control
  • Organization Skills

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Receptionist

Richard Silvas Law
11.2020 - 08.2023

Server

Joes Crab Shack
03.2013 - 05.2016

GED -

Tom C Clark

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Melody Leal