Melody Leal
San Antonio,TX
Summary
Dynamic administrative professional with extensive experience at Dexter, excelling in customer service and office administration. Proven ability to enhance document organization and streamline communication, fostering strong relationships. Adept at appointment scheduling and maintaining efficient workflows, ensuring a positive environment for both clients and colleagues. Dedicated team player committed to excellence.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Dexter
11.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Receptionist
Richard Silvas Law
11.2020 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
To-Go Server
The Olive Garden
10.2016 - 03.2018
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Server
Joes Crab Shack
06.2013 - 07.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
GED -
Tom C. Clark
San Angelo, TXSkills
- Customer service
- Office administration
- Administrative support
- Time management
- Filing
- Dedicated team player
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Dexter
11.2023 - 01.2025
Receptionist
Richard Silvas Law
11.2020 - 03.2023
To-Go Server
The Olive Garden
10.2016 - 03.2018
Server
Joes Crab Shack
06.2013 - 07.2014
GED -
Tom C. Clark
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